Solar Sale Support

About the role

The Sales Support Specialist provides day-to-day operational support to the sales team, helping ensure a smooth process from initial customer engagement through project progression. This role serves as a key point of contact for internal sales representatives, assisting with questions, troubleshooting issues, coordinating project updates, and helping projects move efficiently through the solar pipeline.

Responsibilities

• Provide real-time support to sales representatives through phone, chat, email, and internal communication channels
• Assist with general sales inquiries and help resolve questions related to project status, documentation, and next steps
• Support the preparation and completion of change orders and other project-related updates
• Troubleshoot issues alongside sales representatives and operational teams
• Maintain organization and consistency within internal systems and processes
• Review project documentation for completeness and accuracy
• Maintain a general understanding of the solar project lifecycle and how projects progress through each stage
• Escalate issues when necessary to ensure timely resolution

Requirements

• Strong communication and problem-solving skills
• Able to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Able to work independently while supporting a collaborative team environment
• Professional customer service and relationship-building skills
• Comfortable supporting teams through chat, email, phone, and other communication tools
• Proficiency with Microsoft Office and Google Workspace
• Experience with CRM platforms and project tracking systems preferred
• Previous experience in sales support, customer service, project coordination, or administrative support preferred

Qualifications

• None specified

Skills

• None specified

Benefits

• Opportunities for professional growth and advancement
• Team-focused culture built on accountability, professionalism, and operational excellence
• Opportunity to directly support company growth and customer satisfaction
• Ongoing training and development opportunities

Pay

$40k - $55k/year

Schedule

Remote