Solar Field Service Technician, Phoenix

About the Company

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. We empower homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. We prioritize people, planet, and profit—backed by a culture that values collaboration, impact, and balance.

About the Role

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Solar Field Service Technician role is focused on upholding this promise to our customers and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally. This role is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, and more. They are the go-to person to help with ongoing Services needs throughout the 25+ year lifespan of a customer’s solar system, helping to build strong lifetime customer relationships.

This role will be based in Phoenix, AZ and reports to the Team Lead of Service Operations.

Responsibilities

• Provide onsite troubleshooting and repair of solar systems.
• Document visits and complete job close-out reports.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
• Assist with close-out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmetto’s Customer Experience team, working together to ensure resolution of system issues provides not just satisfaction, but an experience customers will share with friends and family.
• Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver great quality, experience, and performance of all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations as needed.
• Maintain SLAs for service work site visits.
• Perform O&M work and monitoring support.
• Perform site surveys and site visits.
• Perform partner and internal field training.
• Perform safety and quality site audits, JCO reviews, and manage/site inspections.
• Perform field installations including PV, storage, MPU, or structural upgrades.
• Perform damage and claims investigations.

Requirements

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair; ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
• General construction/framing experience is a plus.
• Electrical License (required in MA, a plus elsewhere).
• Must be willing and able to climb ladders, stairs, work on rooftops, and able to work on your feet for long periods of time.
• Ability to work in extreme environments (e.g., hot sun, cold, rain, crawl spaces).
• Electrical experience is a plus.
• 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending, and standing for long periods of time.
• Ability to lift 50 pounds of weight frequently throughout the assigned workday.
• Ability to safely handle and maintain basic hand and power tools used for installation.
• Excellent communication skills and a professional demeanor.
• Attention to detail.
• Regular, reliable, and predictable attendance.
• Ability to work well with others in a collaborative team environment.
• Must have a valid state driver's license.
• Must have a clean driving record.

Employment is contingent upon the successful completion of a background check.

Benefits

• Unlimited PTO
• Medical, dental, and vision coverage
• Paid parental leave
• Retirement plans