Solar Designer

About Us

PanelClaw is the #1 flat roof racking provider in North America. Our racking has been deployed on over 13,000 projects (3.0GW+) in more than 35 countries around the world. With over fifteen years’ experience focusing exclusively on flat roof systems, we continue to transform the way flat roof PV is installed, helping our partners to accelerate the adoption of solar. Under Enstall's corporate umbrella, along with IronRidge, we are part of the largest rooftop solar mounting and racking hardware group in the U.S.

Responsibilities

• Generate client-ready technical solar array drawings for commercial flat roofs.
• Generate a variety of technical project documents, including wind loading and force analyses.
• Maintain expert technical knowledge of all PanelClaw products and competitor products.
• Manage and continuously improve internal Excel and AutoCAD design tools, templates, and processes.
• Review internal and external design documents, providing feedback on design concepts, code compliance, and other factors to ensure a complete and accurate design package.
• Interact directly with customers and sales regarding all technical needs related to PanelClaw's products, providing support throughout the entire permitting and installation process.
• Identify and troubleshoot problems that arise in the field.
• Communicate with customers daily to research, troubleshoot, and assist users within clawOS, PanelClaw’s cloud-based solar design and project management platform.
• Collaborate with Technical Design, clawOS team members, and other functional teams (Tier 1 Support, Tier 2 Support, DevOps, Product Management, and Sales) to ensure user requests are handled in a timely manner.

Requirements

• Two to five years related experience and/or training or bachelor’s degree from a 4-year college or university; or equivalent combination of experience and education.
• Prior experience with support and communication platforms, including Jira Service Management, Microsoft Office 365 Suite (Excel, Outlook, Powerpoint, Word), GoTo Meetings and Microsoft Teams.
• Demonstrate empathy, resourcefulness, and drive.
• Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Very high accuracy and attention to detail.
• Experience with AutoCAD required; familiarity with PVsyst, Helioscope, or other relevant design software a plus.
• Fluent in math and geometry.
• Commitment to the mission of Enstall Group.
• Willingness to travel as needed.
• Knowledge of local and regional utility and AHJ (Authority Having Jurisdiction) standards, processes, and requirements is preferred.

Schedule

This is a hybrid position with two days per week in our office located in North Andover, MA.

Pay

We offer competitive compensation determined by each individual's relevant experience, skills, education, and location. This position is eligible for a base salary, plus bonus. We anticipate the total compensation for this position to be between $60,000 - $70,000 per year in the Massachusetts market.

Benefits

• Paid time off (PTO).
• Development opportunities.
• Educational assistance.
• 12 observed company holidays.
• Paid parental leave.
• Collaborative, inclusive culture.