Software Trainer, Jr

Duties and Responsibilities

• Conducts in-person and online training for program applications
• Provides conference support
• Creates/updates basic training materials as needed
• Clearly communicates technical and non-technical information to beginner, and mid-level users, and other employees
• Conducts training analysis through quizzes and surveys to determine the effectiveness of trainings
• Sets up and connects a mobile classroom and trouble shoots simple network issues with the assistance of onsite personnel
• Provides input on the development of instructional materials for existing trainings such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials
• Attends conferences at request of the customer
• Gathers, maintains, and ships all booth materials and equipment to and from the conference site
• Discusses the capability and benefits of the applications to current users and potential new customers
• Quickly adapts to and overcomes short-notice customer requests, changing training environments, training software malfunctions, lack of internet availability, and other possible difficulties during training
• Makes minor edits to and revises documentation materials based on reviews of subject-matter experts, team members, and other writers
• Works onsite at military CONUS and some OCONUS locations, locally at ASM, and other locations as requested by the customer
• Trains on a variety of program applications in team settings
• Gathers information from application functional analysts, application owners, and/or subject matter experts to recommend updates to lesson plans, practical exercises, learning objectives, handouts, and other materials
• Creates expense authorizations before travel and creates expense reports upon completion of travel

Qualifications

• HS Diploma or GED
• 0-2 years of experience as a teacher/trainer or helpdesk for a technical project
• A combination of equivalent education and experience may be considered

Other Job Specific Skills

• Presents a polished and professional demeanor which allows the individual to interface and clearly communicate both technical and non-technical information effectively to beginner, experienced, and expert users
• Communication skills must be superior to display enthusiasm with a calm and professional demeanor
• Ability to work as part of a team of trainers and assist the team in completing training documentation and reports as necessary
• Must be detail oriented and should utilize their professional experience within the field to keep trainings on schedule
• Must be proficient in the use of the Microsoft Office suite of programs including Word, Excel, PowerPoint, and Outlook, and Adobe products such as Adobe Connect and Adobe Acrobat Pro
• In addition, they need to be able to learn new applications quickly with minimal training
• Possess strong listening skills as well as presentation skills, and should be comfortable conducting Q&A discussions with users and other stakeholders to collect application feedback and concerns
• Must be well organized and have good interpersonal skills
• Needs to travel 40%-75% of the time per month with some months being less and some possibly more
• Ability to adjust and change focus and/or priority as well as the ability to successfully multi-task as needed and set priorities as needed
• Knowledge of and prior experience with the Army or in a military health care setting is a plus

Compensation

$21.00 - $31.00/Hour