Junior Software Trainer

Responsibilities

• Conducts user training courses with a primary focus on automation tool training and assistance.
• Organizes training classes, manages a library of digital materials, assists with scheduling and conducting virtual training via Microsoft Teams.
• Facilitates training team meetings.
• Provides training on major automation tools used at the USPTO.
• Training may be via formal or informal settings including virtual and in-person classroom training, presentations, demonstrations, one-on-one assistance and providing hotline assistance.
• Affords assistance with modifications or customization of existing training materials.
• For formal training sessions, ensures all training materials are available, ensures all equipment is functional prior to start of session.
• Might be asked to test new products from the user's viewpoint and provide input to help clarify training requirements.

Requirements

• Associate's or Bachelor's degree (preferred major in education, training or related field but not required); education requirement may be waived for four (4) years of relevant in education/training.
• Two years of experience providing training, preferably in an adult learning setting.
• Must be able to work in a demanding production-oriented position.
• Must have strong communication skills.

Qualifications

• Eligibility requirements for this position include successful completion of a well-developed training course on four major proprietary systems in order to meet internal certification requirements within 4 months of receiving their equipment.

Skills

• Some advanced skills using MS Access and Excel greatly preferred.

Benefits

• We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages.
• Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Pay

The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law.

Schedule

Work Arrangement: Hybrid in Alexandria, VA