Software Trainer, Jr

About the role

Actual work location is in Ogden, UT. The role involves conducting in-person and online training for program applications, providing conference support, creating/updating training materials, and communicating technical information to users.

Responsibilities

• Conducts in-person and online training for program applications
• Provides conference support
• Creates/updates basic training materials as needed
• Clearly communicates technical and non-technical information to beginner, mid-level users, and other employees
• May be mentored by senior trainers or project team members
• Delivers presentations and trainings using acceptable methods and techniques including in-person and online training
• Conducts training analysis through quizzes and surveys to determine effectiveness of trainings
• Sets up and connects a mobile classroom and troubleshoots simple network issues with assistance of onsite personnel
• Provides input on development of instructional materials (lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, etc.) for adult, uniformed, client, and program staff
• Attends conferences at request of the customer
• Gathers, maintains, and ships booth materials and equipment to and from conference sites
• While onsite, discusses capability and benefits of applications to current users and potential new customers
• Quickly adapts to and overcomes short-notice customer requests, changing training environments, software malfunctions, lack of internet availability, and other difficulties
• Makes minor edits and revises documentation materials based on reviews of subject‑matter experts, team members, and other writers
• Works onsite at military CONUS and some OCONUS locations, locally at the program site, and other locations as requested by the customer
• Trains on a variety of program applications in team settings
• Gathers information from application functional analysts, owners, and/or subject matter experts to recommend updates to lesson plans, practical exercises, learning objectives, handouts, and other materials
• Creates expense authorizations before travel and expense reports upon completion of travel

Qualifications

• HS Diploma or GED
• 0‑2 years of experience as a teacher/trainer or helpdesk for a technical project
• A combination of equivalent education