Software Trainer, Jr

Job Summary

Conducts in-person and online training for program applications, provides conference support, and creates/updates basic training materials as needed.

• Clearly communicates technical and non-technical information to beginner, and mid-level users, and other employees.
• Delivers presentations and trainings using acceptable methods and techniques including in-person training and online training.
• Conducts training analysis through quizzes and surveys to determine the effectiveness of trainings.
• Sets up and connects a mobile classroom and trouble shoots simple network issues with the assistance of onsite personnel.
• Provides input on the development of instructional materials for existing trainings such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials.
• Attends conferences at request of the customer. Gathers, maintains, and ships all booth materials and equipment to and from the conference site.
• While onsite, discusses the capability and benefits of the applications to current users and potential new customers.
• Quickly adapts to and overcomes short-notice customer requests, changing training environments, training software malfunctions, lack of internet availability, and other possible difficulties during training.
• Makes minor edits to and revises documentation materials based on reviews of subject-matter experts, team members, and other writers.
• Works onsite at military CONUS and some OCONUS locations, locally at ASM, and other locations as requested by the customer.
• Trains on a variety of program applications in team settings.
• Gathers information from application functional analysts, application owners, and/or subject matter experts to recommend updates to lesson plans, practical exercises, learning objectives, handouts, and other materials.
• Creates expense authorizations before travel and creates expense reports upon completion of travel.

Qualifications

• HS Diploma or GED.
• 0-2 years of experience as a teacher/trainer or helpdesk for a technical project.
• A combination of equivalent education and experience may be considered.

Skills

• Presents a polished and professional demeanor which allows the individual to interface and clearly communicate both technical and non-technical information effectively to beginner, experienced, and expert users.
• Communication skills must be superior to display enthusiasm with a calm and professional demeanor.
• Ability to work as part of a team of trainers and assist the team in completing training documentation and reports as necessary.
• Must be detail oriented and should utilize their professional experience within the field to keep trainings on schedule.
• Proficient in the use of the Microsoft Office suite of programs including Word, Excel, PowerPoint, and Outlook, and Adobe products such as Adobe Connect and Adobe Acrobat Pro.
• Possess strong listening skills as well as presentation skills, and should be comfortable conducting Q&A discussions with users and other stakeholders to collect application feedback and concerns.
• Must be well organized and have good interpersonal skills.
• Needs to travel 40%-75% of the time per month with some months being less and some possibly more.
• Ability to adjust and change focus and/or priority as well as the ability to successfully multi-task as needed and set priorities as needed.
• Knowledge of and prior experience with the Army or in a military health care setting is a plus.