Software Trainer I

About the Role

Join Henry Schein One, a global leader in dental practice management, and contribute to meaningful work that enhances patient care and drives results for practices. As a Software Trainer, you’ll play a key role in delivering training and implementation of our eServices suite to new and existing customers, ensuring professional and effective customer service.

Responsibilities

• Facilitate remote training calls with new and existing customers using a standardized curriculum agenda.
• Instruct offices on each topic using prepared materials.
• Provide post-training session documentation on related topics.
• Maintain an updated calendar and manage time effectively to meet customer service expectations.
• Schedule follow-up sessions or webinars with customers as needed.
• Document sessions within the CRM system.
• Work on multiple software platforms to retrieve customer data for monitoring.
• Maintain an average of 75% of work time on the phone with customers and a personal CSAT score of 90% or above.
• Coordinate with the Implementation team for Core and eServices training sessions.
• Assist the Support team in resolving technical issues for customers.
• Participate in special projects and perform other duties as required.

Qualifications

• Typically 4 or more years of related experience.
• High School graduate, vocational, and/or on-the-job training; Bachelor’s degree preferred.
• Ability to work efficiently in a high-volume, fast-paced environment.
• Strong follow-up, prioritization, and communication skills.
• Basic product and shipping knowledge.
• Proficient in data entry and computer skills, including Microsoft Office products and AS400 or comparable systems.
• Focus on internal and external customer service.
• Strong time management skills and ability to meet deadlines.
• Attention to detail and accuracy.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment and multi-task.
• Capacity to work effectively under pressure.

Skills

• Practice management software and services experience, including Henry Schein One solutions.
• Professional training experience.
• Dental industry experience.
• Strong interpersonal and communication skills, both written and verbal.
• Analytical thinking and problem-solving abilities.
• Ability to oversee small to medium-sized projects.
• Capacity to identify and recommend continuous improvement opportunities.
• Ability to establish productive working relationships at multiple levels within the organization.
• Conflict management skills.

Pay

The expected starting base salary range for this position is $41,000–$48,000. This position is also eligible for a target bonus not reflected in the posted range. Many factors go into determining employee pay within the posted range, including prior experience, current skills, location/labor market, internal equity, etc.

Benefits

• Robust health coverage.
• Retirement savings with company match.
• Paid time off and parental leave.
• Wellbeing resources and education support.
• Additional perks and MORE!

Note: Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico, and other US territories.