Software Trainer

Key Responsibilities

• Take full ownership of customer-facing training, serve as the primary owner and point of contact for all training engagements.
• Approach the product with curiosity and confidence, proactively learning its functionality and complexity, including customer-specific configurations well enough to independently build and facilitate a training curriculum for both internal teams and external customers.
• Play a crucial part in guiding learners through our curriculum. Develop and maintain training materials, including e-learning modules and exercises.
• Write and maintain clear, well-organized job aids, quick-reference guides, and process documentation that customers and internal teams can use on their own.
• Collaborate with leadership to enhance the curriculum based on industry trends and customer feedback.
• Collaborate with product managers and subject matter experts to understand the software's functionality and its relevance to the Taft Hartley domain and continuously improve the training curriculum and materials.
• Train new customers on the proper use of our software, both virtually and by visiting customer sites across the U.S.
• Consult with customers and internal teams to plan, develop, and deliver customer-specific training based on customer software configurations or other focused key areas within the scope of the project.
• Manage customer training schedules and deployment of training sessions with various customer accounts.
• Facilitate tailored training programs for external clients, ensuring they can effectively navigate and utilize the software for their Taft Hartley needs.
• Ensure that training sessions are interactive, engaging, and effective in imparting knowledge and skills.
• Monitor user progress and gather feedback through these platforms to further refine the training content.
• Gather feedback post-training sessions to assess the effectiveness of the training programs.
• Continuously refine and improve training content and delivery methods based on feedback and software updates.
• Become a product subject matter expert and contribute to eLearning content development.
• Be a solutions-oriented, self-starter with a genuine passion for improving processes, documentation, and the customer experience.
• Collaborate with all levels of the business to achieve goals.

Requirements

• A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum.
• A bachelor's degree in a related field or strong knowledge of instructional design techniques is required.
• Proven experience as a software trainer and a passion for continuous learning and professional growth.
• Comfortable operating in the gray, not just the black and white — able to make sound judgment calls in ambiguous situations, given the complexity and configurability of the software and the range of customer environments.
• Confidence to learn a complex, highly configurable product independently, and translate that knowledge into a training curriculum for internal and external audiences.
• Technical writing skills, with experience producing clear job aids, quick-reference guides, and process documentation for a technical or software audience.
• A self-starter mindset with a genuine passion for identifying and improving processes, not just documenting them as-is.
• Experience in the Taft-Hartley industry and with enterprise-class software solutions is preferred.
• Certification in training or learning and development is preferred.
• Strong written and verbal communication, presentation, and problem-solving skills are essential, along with the ability to engage with individuals at all levels of an organization.
• Proactive, self-motivated, organized, reliable, outgoing, and enjoys tackling challenges.
• Familiarity with modern training methods, tools, and techniques.
• Exceptional communication skills with the ability to convey complex software functionalities in a clear and concise manner.
• Strong organizational skills with the ability to manage multiple training sessions simultaneously.
• Ability to work both independently and collaboratively with cross-functional teams.