Software Trainer

YOUR IMPACT

Our Software Trainer will provide assistance for multiple law enforcement centric software products marketed in Texas, Louisiana, Missouri and Florida. Our Trainer will be responsible for the scheduling and delivery of training sessions, developing training curriculum and materials, and providing post-training support for our customers primarily in remote settings. The Trainer may occasionally be required to train on-site at our customers’ locations.

YOUR DAY-TO-DAY

• Provide on-site full-suite product training as required
• Effectively and accurately communicate basic product features and benefits through structured weekly virtual training sessions and occasional one-on-one sessions
• Maintain virtual training schedule and coordinate customer communications with Marketing team
• Write User Guides, FAQs, Cheat Sheets and a variety of system documentation
• Maintain online Knowledgebase of training materials
• Clock with Onboarding team and customers to schedule Agency-specific training sessions
• Maintain training equipment

BASIC QUALIFICATIONS

• Able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background
• Software training experience
• Strong planning, organization, and decision-making skills
• Strong customer orientation and dedication
• Exceptional attention to detail
• Strong written and verbal communication and customer-facing skills with fluency in English
• Ability to motivate customers in the training environment
• Patient and friendly approach to instruction
• Basic computer skills i.e., updating operating systems and hardware
• Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook
• Bachelor’s Degree or equivalent applicable experience
• Willing and able to travel up to 25% of the time
• Strong internet capability and an appropriate office environment in residence for remote work

PREFERRED QUALIFICATIONS

• Familiarity with our law enforcement industry

EXPECTATIONS

• Embody and exemplify core values
• Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency
• Coachable change agents – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative
• Servant leaders – When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric
• Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.
• Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts.
• Technical Excellence: Apply and develop technical and role specific skills and organizational knowledge.