Software Tester

GovCIO is seeking a Software Tester to support a critical government computer system for the U.S. Coast Guard (USCG). This role is primarily responsible for applying expert-level experience in software testing and application verification to support Mission Partners via virtual, remote, and/or physical testing environments. This position is located in Alexandria, VA, and will be hybrid.

Responsibilities

• Apply expert-level experience in software testing services to support Mission Partners via virtual, remote, and technical software verification channels.
• Support enterprise IT environments, validate system peripherals compatibility, and help maintain configuration management data and testing documentation.
• Test and validate the installation of software patches, updates, and upgrades, including executing remote server and workstation testing administrations.
• Troubleshoot, isolate, and resolve reported software defects, maintaining robust remote testing assistance capabilities.
• Provide technical testing assistance and software validation for organizational relocations and system moves.
• Create, update, and track software testing and service requests from initiation through to complete remediation.
• Stage, configure, test, and take down end-user test workstations and all associated software testing equipment.
• Serve in a Tier 3 software testing and escalation capacity, collaborating directly with outside vendors and developers for Tier 4 advanced support.
• Share software testing knowledge, test cases, and quality assurance guidance with more junior team members.
• Report individual and team testing performance metrics against established organizational metrics, including SLAs and KPIs.
• Work closely with end-users and internal support groups to troubleshoot and solve complex technical issues and support tickets.
• Create PowerShell scripts that could install, modify, or monitor software or services.
• Create, review, and edit Work Instruction Guides.

Requirements

• High School diploma with 9+ years of relevant experience (or commensurate experience).
• Active Secret Clearance.

Skills

• Expert-level experience providing direct software testing, quality verification, and hands-on application validation services.
• Proven experience testing, evaluating, and validating software patches, system updates, and operating system upgrades.
• Hands-on experience performing remote server and workstation testing administration to maintain system verification capabilities.
• Demonstrated ability to troubleshoot, test, and resolve technical defects within software applications and associated IT equipment components.
• Proficiency creating, updating, and tracking software defects, bug logs, and testing requests using enterprise tracking systems (e.g., ServiceNow).
• Experience staging, configuring, deploying, testing, and taking down software application baselines on test workstations.
• Strong collaborative skills to act in a Tier 3 software testing escalation capacity and coordinate with outside engineering vendors for Tier 4 support.
• Ability to track, analyze, and report team and individual testing performance metrics against strict SLAs and KPIs.
• Familiarity with the software tool Assured Compliance Assessment Solution (ACAS).
• Use of critical thinking skills in customer interactions and resolving technical issues.

Preferred Skills

• Experience supporting the U.S. Coast Guard (USCG) or similar Department of Homeland Security (DHS) software delivery environments.
• Experience managing configuration management data repositories and technical software testing documentation.
• Demonstrated experience mentoring, coaching, or training junior software testers.
• Technical certifications relevant to software testing or enterprise systems.

Pay

USD $90,000.00 - USD $112,000.00 per year.