Software Tester

About the role

OxBow is seeking an experienced Help Desk/Software Tester to provide direct support to Med-IT® end users, troubleshoot system and data issues, document procedures and resolutions, and work closely with the testing team to execute functional and regression testing.

Responsibilities

• Provide professional help desk and customer support to Med-IT® end users.
• Troubleshoot, analyze, document, and resolve system and user-reported issues.
• Apply extensive knowledge of Med-IT®, NBCCEDP, and WISEWOMAN workflows and requirements.
• Understand and evaluate the association of CPT codes with services provided.
• Document procedures, troubleshooting steps, system issues, and resolutions.
• Develop and execute test cases and testing scenarios for system functionality, enhancements, and defect corrections.
• Perform functional, regression, and defect-validation testing.
• Identify, reproduce, and clearly document software defects, including expected versus actual results.
• Work closely with testers, developers, managers, end users, and subject matter experts.
• Communicate technical and functional information clearly to both technical and non-technical audiences.
• Perform other clerical tasks, as required.

Requirements

• Minimum 10 years of experience with Med-IT® and/or NBCCEDP and WISEWOMAN programs.
• Ability to write, read, understand, and troubleshoot MySQL queries.
• Experience using SQL/MySQL for data validation, troubleshooting, testing, and analysis.
• Strong working knowledge of Med-IT® functionality and workflows.
• Understanding of CPT codes and their association with services provided.
• Experience providing end-user help desk or application support.
• Experience performing software or functional testing.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent critical-thinking, analytical, and decision-making abilities.
• Strong problem-solving and troubleshooting skills.
• Exceptional attention to detail.
• Demonstrated ability to develop and maintain procedures and system documentation.

Pay

$60,000 to $65,000 annually.