Software Technical Specialist-API Support

About the role

The Software Technical Specialist, API Support role supports supply partners using Expedia Group connectivity and platform solutions. You will help resolve complex integration, configuration, and user interface issues while partnering closely with internal teams to improve the overall support experience.

Responsibilities

• Serve as a subject matter expert for complex partner issues related to integrations, configuration, and user interface workflows.
• Troubleshoot escalated cases, research known solutions, and partner with support, product, and development teams to identify root cause and define next steps.
• Manage high-priority partner issues from intake through resolution, document progress clearly, and set timely expectations with customers.
• Identify, test, scope, and escalate defects to the appropriate teams, and contribute to root cause analysis for high-impact issues.
• Translate findings and operational trends into clear recommendations and visuals that highlight recurring issues and product opportunities.
• Mentor junior team members, share best practices, and contribute to process, documentation, and continuous improvement efforts.
• Support projects by coordinating with cross-functional stakeholders, tracking milestones, and communicating changes that affect timelines.

Qualifications

• 2+ years of relevant experience with a bachelor’s degree, or 0–2 years of relevant experience with a master’s degree.
• At least 1 year of internet-based travel, software, or technology experience supporting day-to-day operations in a technical environment.
• An associate’s degree in a technical field or related field; or equivalent related professional experience.
• Experience using case management or customer relationship management tools, along with Microsoft Office applications, to manage work and communicate updates.
• Working knowledge in one or more technical areas such as GraphQL, SQL, JSON, REST, SOAP, Postman, Splunk, Kibana, Escapia UI, or CRSTPF.
• Comfortable supporting escalated partner issues, tailoring troubleshooting to customer needs, and de-escalating challenging situations with professionalism.
• Communicate clearly and thoughtfully, ask effective follow-up questions, and collaborate well across support, product, and development teams.
• Can manage competing priorities, remove roadblocks, and contribute to projects, process improvements, and team knowledge sharing.

Preferred

• Experience supporting partner-facing software, travel technology, property management workflows, or trust accounting processes.

Pay

The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Benefits and Perks

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• IATAN membership

Contact Information

For accommodation requests, visit this link. For more information about life at Expedia Group, visit here. For equal opportunity information, visit here.