Software Support Specialist
Premier Power Maintenance · Indianapolis, IN · 2 mo ago
Information TechnologyFull-time
Essential Duties and Responsibilities
- Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
- Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
- Manages the PowerDB program and create requested forms
- Install specialized test equipment software on computers and test the setup by connection to the test equipment
- Manages the intracompany SharePoint site by keeping it updated and adding content
- Provides assistance with onsite and in the field hardware issues
- Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
- Provides assistance to our Managed IT provider with onboarding new computers
- Performs other related duties as assigned
Knowledge, Skills, and Abilities
- Must be organized and have excellent attention to detail.
- Excellent analytical, logical thinking, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to change.
- Ability to multitask, prioritize and well independently.
- Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, languages, and hardware used in within the organization and this industry.
- Proficient with Microsoft Office Suite, Office 365, SharePoint, Power Platform, Power Apps Development, or related software.
Work Environment
- Must be willing to relocate within 60 miles of Premier Power Maintenance’s Corporate office in Indianapolis, IN.
- Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of work hours outside of regular business hours may be required.
- Must be willing to take calls and travel outside the scope of normal business hours. Providing IT support to all offices is a key component of this position.
Education and Work Experience
- Bachelor’s degree in Computer or Information Science-related field is recommended.
- At least three years of related experience required.
- Experience with application of information technology in a field service business preferred.