Software Support Representatives

About the Role

Payroll4Construction is seeking Software Support Representatives to join our dedicated phone-support team. Our representatives are among the best in the industry at providing software help-desk support to clients. This role begins with a 2-4 week intensive training program to learn our accounting and project management software system.

Responsibilities

• Assist clients with questions regarding software use or issues working in the software
• Assist clients with preparing and submitting their payroll for processing
• Work closely with all departments to resolve payroll processing and reporting issues
• Track client issues in call-center software and record details appropriately
• Communicate with internal departments to notify of technical issues clients are experiencing
• Maintain expertise with software, new modules, and relevant industry factors
• Follow all department and company standard operating procedures
• Project a professional and positive image as a company representative by providing thorough assistance to clients
• Other duties as assigned

Requirements

• Payroll processing experience or involvement in a corporate payroll department is preferred
• Previous call center or customer service experience is preferred
• Excellent communication, analytical, and problem-solving skills
• Superior organizational skills and the ability to work well as a member of a team
• Ability to address complex situations independently while following established protocols
• Ability to provide top-level support to clients and associates
• Comfortable speaking on the phone with clients
• Working knowledge of Microsoft Outlook, Word, and Excel
• Ability to keep detailed, timely, and accurate records
• Basic math skills

Qualifications

• Knowledge of the construction industry is a plus
• Knowledge of basic accounting/general ledger principles is a plus

Benefits

• Quarterly bonus opportunities within the Client Services Department
• Performance-based advancement and growth potential
• Full benefits package for full-time employees, including medical coverage, HSA contributions, and 401K matching