Software Support Representative - September Hire

About the role

Foundation Software is seeking Full Time Software Support Representatives for our Strongsville, Ohio location. This onsite position offers a fun and energetic environment where you will collaborate closely with our team to provide exceptional customer service and ensure client satisfaction.

Responsibilities

• Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
• Spend 3-4 hours daily on the phone resolving client issues.
• Track client issues using CRM software and document details accurately.
• Collaborate with internal departments to report and address technical issues clients may be experiencing.
• Maintain expertise in software, new modules, and relevant industry factors.
• Adhere to all department and company standard operating procedures.
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
• Perform other duties as assigned.

Requirements

• Proven ability to provide top-level support to customers and associates.
• Excellent communication and critical thinking skills.
• Superior organizational skills and the ability to work effectively as a team member.
• Ability to independently address complex situations while following established protocols.
• Working knowledge of Microsoft Word and Excel.
• Detailed and accurate record-keeping skills.
• Basic math skills; accounting skills are a plus.
• Salesforce or other CRM software knowledge is a plus.
• College Degree in a related field is a plus but not necessary. In lieu of a degree, a comparable combination of education and experience may be considered.
• Accounting or Payroll knowledge is a plus but not necessary.

Benefits

• Competitive salary plus bonus, rewarding hard work and dedication.

Foundation Software is a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and has been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Pay

Competitive salary plus bonus.