Software Support Engineer I

About the role

We anticipate the application window for this opening will close on - 1 Aug 2026 At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

Responsibilities

• Perform critical analysis of field issues related to MiniMed’s Intensive Insulin Management products, utilizing tools such as AWS CloudWatch, ELK, Jira, ServiceNow, Oracle, and MySQL to identify product-specific concerns and deliver detailed issue summaries essential for patient safety and product reliability.
• Apply strong coding skills on any of the programming languages such as Python, JavaScript, Java, C, C++ etc.
• Conduct thorough root cause analysis of software complaints using phone call notes, application logs, and application documentation. Apply advanced knowledge of connectivity protocols, including Bluetooth, TCP/IP sockets, Serial communication, and Wi-Fi networks, to diagnose and resolve complex communication issues between devices.
• Collaborate with cross-functional teams, both onsite and offsite, to address high-profile quality issues. Coordinate closely with software experts to ensure seamless resolution of technical challenges impacting critical insulin management systems.
• Compile detailed analysis findings in compliance with established process requirements and software development lifecycle standards. Provide actionable insights to support process improvements and ensure compliance with regulatory requirements.
• Continuously acquire and apply knowledge of web, mobile, and cloud technologies (e.g., AWS) and device connectivity protocols to enhance analysis capabilities. Translate findings into actionable resolutions that improve product performance and customer satisfaction.
• Recommend updates to software requirements, functionality, and features based on insights gained from issue investigations. Feed learnings into system design improvements to enhance product quality, reliability, and connectivity.
• Resolve critical field issues promptly to ensure patient safety and satisfaction, meeting response time requirements.
• Identify and implement process improvements to optimize workflows across the team while maintaining the highest standards of quality and reliability.

Requirements

• Requires a bachelor’s degree and minimum of 0 years of relevant experience
• Preferred Qualifications: Python, JavaScript, Java, C, C++ etc., AWS, Bluetooth Low Energy Experience, Full Software Development Lifecycle, Computer Science Degree

Physical Job Requirements

While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. For roles located in California, Seattle WA, Washington DC, Boston MA, and New York City, the salary range is $79,000.00 - $135,000.00 USD. Actual compensation may vary based on factors including experience, education, certifications, skills, market conditions, internal equity, and geographic location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

About MiniMed

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.