Software Support Engineer

About the role

Hurco Companies, Inc. is seeking a technically-minded CNC Machinist or Applications Specialist to join our team at our Corporate Headquarters in Indianapolis. This is not a software development role. We are looking for someone with strong CNC machining experience who enjoys troubleshooting, testing new technology, and helping customers and internal teams maximize machine performance.

Responsibilities

• Test CNC control software and machine functionality in real-world machining applications
• Validate software performance and application conformance on mills and lathes
• Troubleshoot machining, programming, and control-related issues for customers and internal teams
• Conduct time studies and application testing to improve machine performance and customer productivity
• Provide technical support to service technicians, sales personnel, and engineering teams
• Deliver customer training on machine operation, programming, and best practices
• Document and communicate issues, test results, and recommended solutions
• Occasionally travel to customer sites to provide applications support and training

Requirements

• 3+ years of hands-on CNC machining, programming, or applications experience
• Strong experience with 3-axis and 5-axis milling and/or multi-axis turning
• Knowledge of CNC programming, setup, tooling, workholding, and machining processes
• Experience with CAD/CAM software
• Strong troubleshooting and problem-solving skills
• Ability to communicate technical information to customers and cross-functional teams

Qualifications

• Technical degree preferred, or equivalent hands-on experience
• Experience with Hurco CNC controls
• Applications engineering, manufacturing engineering, or CNC training experience
• Experience supporting customers or field service teams