Software Quality Assurance Lead

About the role

As the Quality Assurance Lead, you will bear primary responsibility for the overall quality of Metrc’s products and services, ensuring adherence to industry and organizational standards. You will design and implement testing protocols, train QA Analysts, develop testing plans, create risk mitigation strategies, and collaborate with Product & Development teams to drive process improvements. Your role includes determining product release readiness and acting as the key point of contact for all QA aspects of releases.

Responsibilities

• Mentor and guide QA team members.
• Develop a thorough understanding of product functionality.
• Provide input to Product and Development teams from the QA perspective.
• Serve as the primary point of contact for QA aspects of releases, coordinating resources internally and externally.
• Develop and execute test cases, scripts, plans, and procedures; review QA Analysts’ work for comprehensive coverage.
• Track QA team progress and provide status reporting to management.
• Establish standards and metrics to assess feature or build readiness and determine release readiness for environments.
• Research and assess QA best practices for potential implementation at Metrc.
• Develop tools to improve test case execution and documentation efficiency.
• Create processes to increase testing coverage and efficiency, including automation processes.
• Communicate clearly with team members and internal stakeholders.
• Perform other duties as assigned or required.

Requirements

Knowledge, Skills, & Abilities

• BS degree in Computer Science, Engineering, or a related field strongly preferred.
• Excellent knowledge of software QA methodology, processes, and tools in a web testing environment.
• 3+ years of relevant software testing and quality assurance experience, including 1+ year leading a team of QA Analysts.
• Passion for ensuring high-quality releases.
• Continuous improvement mindset—identify gaps and implement changes to resolve them.
• Experience writing clear, concise, and comprehensive test plans and test cases.
• Experience working in Agile or Waterfall software development processes.
• Accountable and dependable with strong written and verbal communication skills.

Physical Demands and Work Environment

• In-office and remote position.
• Frequently required to sit, talk, or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.

The above description is not exhaustive; management may assign or reassign duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.