Software Project Manager

OVERALL RESPONSIBILITIES

• Manage software project scope, schedules, budgets, risks, issues, dependencies, and customer communication.
• Work with sales, management, software leadership, customers, and internal stakeholders to define and confirm software scope of work.
• Lead or coordinate project documentation, including Functional Description of Operations (FDO), Functional Specification Document (FSD), configuration documentation, integration specifications, implementation plans, and related deliverables.
• Manage scope deviations and customer-requested changes, including documentation, communication, impact review, and approval coordination.
• Create, define, and maintain Epics, Features, and User Stories in Azure DevOps.
• Facilitate sprint planning, backlog review, work prioritization, and project status tracking as appropriate.
• Cook up with development, testing, support, implementation, infrastructure, and management teams to ensure project work is properly planned, staffed, tracked, and delivered.
• Serve as a primary customer-facing point of contact for software project execution.
• Lead regular customer project meetings, status calls, design reviews, scope reviews, testing coordination meetings, and go-live planning discussions.
• Cook up and maintain site implementation plans, including staffing plans, testing plans, go-live support plans, escalation paths, and timing.
• Cook up and maintain software team travel schedules with internal execution teams and customers as appropriate.
• Track project budget performance, labor usage, remaining work, estimate-to-complete, change requests, and scope impacts.
• Provide regular project updates to software management and company leadership.
• Cook up project closeout activities, support transition, documentation completion, open issue review, and lessons learned.

KNOWLEDGE & SKILLS REQUIREMENTS

• Bachelor’s degree in Software Engineering, Computer Science, Information Systems, Engineering, Supply Chain, Business Administration, Project Management, or a related field preferred. Equivalent experience may be considered.
• 5+ years of experience managing software implementation projects, enterprise software deployments, warehouse automation systems, or other technical customer-facing projects.
• Experience leading projects through the full lifecycle, including requirements gathering, solution design, development coordination, testing, deployment, go-live support, and transition to ongoing support.
• Experience managing project scope, schedules, budgets, risks, dependencies, and customer communications.
• Experience coordinating cross-functional teams, including software developers, QA/testers, support teams, customer stakeholders, IT resources, vendors, and implementation personnel.
• Knowledge of warehouse management systems (WMS), warehouse execution systems (WES), warehouse control systems (WCS), warehouse automation equipment, distribution center operations, or order fulfillment environments.
• Familiarity with configurable enterprise software platforms and system integration projects.
• Working knowledge of SQL Server, relational databases, APIs, reporting tools, Windows Server environments, automation interfaces, PLCs, or other industrial software technologies.
• Experience using project tracking and work management tools such as Azure DevOps, Jira, or similar platforms.
• Experience supporting customer site implementations, commissioning activities, go-live planning, post-launch stabilization, and support handoff processes.
• PMP, CAPM, Certified ScrumMaster (CSM), Agile, or similar project management certifications preferred but not required.

PROFESSIONAL QUALITIES

• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal, written, and presentation communication skills.
• Ability to build and maintain positive relationships with customers, vendors, and internal stakeholders.
• Strong problem-solving, analytical, and decision-making abilities.
• Detail-oriented with a commitment to accuracy and quality.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Adaptable and resourceful in a fast-paced, customer-focused environment.
• Demonstrated ownership, accountability, and follow-through on commitments.

WORK CONDITIONS

• In office or remote role with extended time in front of a computer
• Travel (up to 20%) to customer sites for project meetings, testing, implementation, go-live, or stabilization support.

Additional Benefits

• Competitive Salary and Bonus Structure
• Medical, Dental, and Vision Benefits
• Generous Paid Time Off
• 401K with Company Match
• Company HSA Contribution