Software Product Specialist - Titration

About the role

The Software Product Specialist serves as the subject matter expert for Metrohm's software platforms, with primary responsibility for OMNIS Client/Server (C/S) implementations and support. This role leads software consultations, installation projects, customer training, and post-installation support while acting as a key liaison between laboratory personnel, customer IT departments, and Metrohm teams.

Key Areas of Responsibility

• Software Consultation & Implementation
• Serve as the technical expert for Metrohm software platforms, with primary focus on OMNIS C/S.
• Conduct pre-sales consultations and assess customer laboratory environments to recommend appropriate software and instrument configurations.
• Lead installation, configuration, validation, and implementation of OMNIS C/S and related software platforms.
• Partner with customer IT teams to ensure successful deployment within laboratory and enterprise network environments.
• Aid customers with software migrations, upgrades, and workflow optimization initiatives.
• Customer Training & Support
• Deliver customer onboarding and training programs.
• Lead live, virtual, and tiamo-to-OMNIS conversion training events.
• Provide post-installation support across software, instrumentation, networking, database, and workflow-related issues.
• Support Field Service Engineers working in customer-networked environments.
• Develop trusted relationships with customers by providing timely and effective technical guidance.
• Internal Systems & Product Support
• Maintain and troubleshoot internal application servers, laboratory systems, field demonstration units, and software test environments.
• Support software release testing, validation activities, release communications, and organizational training initiatives.
• Aid with software maintenance and support contract delivery.
• Document best practices, technical procedures, and training materials.
• Business & Product Collaboration
• Collaborate with Product Managers to support software adoption and revenue growth initiatives.
• Gather customer feedback regarding product enhancements, market needs, and emerging technology trends.
• Share knowledge related to software releases, competitive offerings, laboratory informatics trends, and industry developments.
• Represent Metrohm as a trusted technical advisor for laboratory software solutions.

Qualifications

• Bachelor's degree in Chemistry, Biology, Engineering, Computer Science, Information Technology, or a related scientific or technical discipline.
• Experience supporting laboratory software systems, laboratory instrumentation software, or laboratory information management systems (LIMS).
• Working knowledge of software validation and regulated laboratory environments.
• Experience with laboratory networks, software deployments, or enterprise applications.
• Strong customer-facing experience with technical troubleshooting and training.

Preferred

• Experience with analytical instrumentation, particularly titration systems.
• Knowledge of client/server software architecture, database systems, and data migration.
• Familiarity with Microsoft Server environments, Active Directory, SQL databases, and network configuration concepts.
• Understanding of data integrity, compliance, and regulatory requirements such as FDA 21 CFR Part 11 and similar standards.

Compensation

This position offers a competitive compensation package consisting of base salary plus a performance-based bonus. Bonus eligibility is tied to individual performance and achievement of defined business and growth objectives.

Benefits

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time

Other Requirements

• Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).
• Ability to travel up to 35% throughout North America.