Product Support Specialist - Software

About the role

We are seeking a Product Support Specialist to join our team. This role involves providing front-line support for Rent Manager, our property management software platform. The ideal candidate should have a strong customer service mindset, clear communication skills, and the ability to troubleshoot and resolve software-related issues.

Responsibilities

• Troubleshoot customer questions related to product functionality, accounting workflows, printing, installation, and general how-to guidance.
• Support customers using Rent Manager by answering questions and resolving software-related issues.
• Provide clear, professional instruction to help customers understand and use the software effectively.
• Take ownership of assigned support cases and follow through until they are resolved.
• Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
• Document customer interactions accurately in the ticket-tracking system.
• Participate in ongoing training and certification programs to expand your product knowledge.

Requirements

• A high school diploma or equivalent required.
• A strong customer service mindset and desire to help others.
• Clear verbal communication skills and the ability to explain software concepts in an approachable way.
• Strong problem-solving skills and the ability to learn new information quickly.
• Ability to work with software systems and technical concepts.
• Attention to detail and commitment to accurate documentation.
• Ability to manage multiple priorities while maintaining quality and professionalism.
• Reliable attendance, punctuality, personal accountability, and a strong work ethic.
• Ability to work independently while also collaborating with teammates and escalation resources.
• Availability to be on-call during evenings or weekends as assigned.

Qualifications

• Nice to have: Associate’s or bachelor’s degree in information technology, business, accounting, or a related field.
• One to two years of experience in customer support, technical support, SaaS support, or a call center environment.
• Experience with CRM, ticketing, or customer support systems.
• Basic understanding of accounting, property management, financial workflows, or accounting software.
• Exposure to scripting, integrations, advanced configuration, or technical troubleshooting concepts.

Benefits

• Health, dental, and vision insurance.
• 401(k) with employer match.
• Annual company bonus.
• 10 paid company holidays.
• Paid time off.
• Life insurance.
• Paid medical leave/disability insurance.
• Paid parental leave.
• Contemporary office building and wooded campus with nature trail.
• On-site fitness center.
• Recognized as one of Cincinnati’s “Top Places to Work”.

Compensation and Growth

• This is a full-time, non-exempt role with a base pay range of $21.64–$28.85 per hour.
• Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones.
• The role is also eligible for annual merit adjustments and an annual performance bonus of 5%.
• Our skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization.

About LCS

LCS London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.