Software Maintenance and Support

About the role

Engineers are the reason we exist—they’re the core of who we are. We don’t just build technology; we engineer the future. From next‑gen aerospace to cutting‑edge defense systems, our teams power the solutions that drive innovation, tackle mission‑critical challenges, and keep people safe. This is where problem‑solvers and big thinkers thrive. Quest Defense Systems and Solutions is seeking a technically strong, customer‑focused engineer who can bridge IT and engineering, develop and maintain robust distribution mechanisms, and proactively improve tool reliability and user experience. As our Aero‑Tools Engineer, you will provide front‑line and backend support for engineering tools, ensuring issues are quickly triaged, resolved, and communicated while continuously improving the tool build and distribution process.

Responsibilities

• Support user community by fielding issues reported by the designer running the tool.
• Working closely with the ADT triage team to work open tickets in a responsive fashion.
• Support, define and manage our tool build process for improving our support of our tools.
• Answer support questions from users on issues pertaining to the tool.
• Work with users to identify issue, research problem, propose solutions, and make corrections to tools and/or distribution environment.
• Create and update logs of issues and corrective actions.
• Provide timely communications on significant issues.
• Prepare and present reports on findings.
• Work with internal IT teams to improve performance/reliability of the distribution process.

Requirements

• Must be a US Citizen or US lawful permanent resident.
• Position is onsite in Cincinnati, OH.
• Temporary role with anticipated end date December 31, 2026 (possible extension).
• Bachelor’s degree in IT engineering or a related field.
• Ability to use personal transportation to visit customer locations.
• Willingness to work flexible hours to meet business deadlines (including early starts or late finishes).
• Work primarily in office environments with occasional shop floor involvement; substantial telephone and computer work; adherence to regulated industry procedures.

Skills

• Strong skills in developing, coding and deploying distribution mechanisms.
• Familiarity with Windows and Linux OS as it pertains to tool/file permission and execution.
• Strong experience in programming (e.g., Bash, Perl, Git).
• Preferred experience in programming/debugging in C/C++ and/or Fortran.
• Strong cross‑functional (IT/Engineering), teaming, and communication skills.

Qualifications

• Experience in adoption and/or integration of emerging technologies (e.g., generative AI, automation platforms, digital assistants) into day‑to‑day operations for continuous improvement.

Benefits

• 401k with Employer‑Match Contributions
• Medical, Dental, and Life coverage
• Disability Benefits
• Generous compensation structure
• Significant opportunities for advancement
• Next Generation / Cutting Edge Technology Projects
• Certification Assistance Available (Approval Required)
• Flexible, Friendly and Fun work environment

Schedule

Typical 8‑hour days plus lunch (40‑hour weeks); core required hours are 9 AM to 4 PM.