Software Lab Technician

About the role

As a Software Lab Technician at Sonos, you'll play a crucial role in managing and maintaining the labs and physical device test beds used to test and verify our software builds. This is a hands-on position where you'll build out the key capabilities needed to deploy, maintain, and reconfigure labs and test beds quickly, anywhere, with consistent capabilities for Sonos.

Responsibilities

• Build out and maintain test equipment for software and hardware teams.
• Maintain an accurate inventory and wiring diagram for PCs, mobile devices, Sonos products, and infrastructure (power & network).
• Update documentation and diagrams based on change requests tracked in Jira.
• Field requests from remote engineers and help them with their devices under test in Boston labs.
• Debug and triage problems with software on embedded systems and Linux machines, as well as solve Network, Hardware, and Power related issues.
• Partner with Technology and Facilities teams to communicate and resolve updates to the labs, test beds, or building infrastructure.
• Establish quality standards to maintain equipment performance with proactive maintenance.

Requirements

• Basic Qualifications:
• Associate's or Bachelor's degree in Electronics, Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Ability to work onsite full-time in the Sonos Boston office and lift up to 40 lbs of equipment.
• 1-2 years of experience supporting hardware, software, and networked test environments.
• Experience with networking equipment, embedded devices, electronics, and diagnostic tools.
• Experience installing and troubleshooting Linux systems.
• Experience troubleshooting software issues and supporting test execution in a development or QA environment.
• Basic scripting/programming skills and familiarity with GitHub.
• Experience with low-voltage A/V equipment and related technologies.
• Strong organizational, multitasking, and problem-solving skills.
• Commitment to following established safety procedures.
• Preferred Qualifications:
• Experience supporting software development, QA, or automated test environments.
• Familiarity with CI/CD tools and infrastructure, including Jenkins, Docker, and Linux-based systems.
• Experience configuring and maintaining test labs, device farms, or hardware validation environments.
• Experience with scripting and automation using Python, Bash, or similar languages.
• Familiarity with Jira, Confluence, or other engineering workflow tools.
• Experience troubleshooting consumer electronics, embedded systems, or connected devices.
• Understanding of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi.

Qualifications

• Basic Qualifications:
• Associate's or Bachelor's degree in Electronics, Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Ability to work onsite full-time in the Sonos Boston office and lift up to 40 lbs of equipment.
• 1-2 years of experience supporting hardware, software, and networked test environments.
• Experience with networking equipment, embedded devices, electronics, and diagnostic tools.
• Experience installing and troubleshooting Linux systems.
• Experience troubleshooting software issues and supporting test execution in a development or QA environment.
• Basic scripting/programming skills and familiarity with GitHub.
• Experience with low-voltage A/V equipment and related technologies.
• Strong organizational, multitasking, and problem-solving skills.
• Commitment to following established safety procedures.
• Preferred Qualifications:
• Experience supporting software development, QA, or automated test environments.
• Familiarity with CI/CD tools and infrastructure, including Jenkins, Docker, and Linux-based systems.
• Experience configuring and maintaining test labs, device farms, or hardware validation environments.
• Experience with scripting and automation using Python, Bash, or similar languages.
• Familiarity with Jira, Confluence, or other engineering workflow tools.
• Experience troubleshooting consumer electronics, embedded systems, or connected devices.
• Understanding of networking fundamentals, including DHCP, DNS, VLANs, and Wi-Fi.

Skills

• Basic scripting/programming skills and familiarity with GitHub.
• Experience with low-voltage A/V equipment and related technologies.
• Strong organizational, multitasking, and problem-solving skills.
• Commitment to following established safety procedures.

Benefits

• Medical, Dental, and Vision Insurance.
• A 401(k) plan with company matching and immediate vesting.
• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required.
• Up to 12 paid holidays per calendar year.
• Sonos Radio HD - on us!

Pay

• The base pay range for this role based off geographic location is: $47,000 and $58,600.
• The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience.

Schedule

• This is an on site position, requiring qualified applicants to be in office 5 days per week.
• Qualified applicants must live within commuting distance of our Boston office location.