Software Installation Engineer - Southwest Region

About the role

Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed. Executes the installation of a technical discipline at the installation site.

Responsibilities

• Works with physical and virtual environments, operating systems, databases and other software and networking technologies.
• Reviews scope of work for assigned tasks to ensure all hardware and software components are available.
• Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements.
• Completes all necessary task documentation to meet Varian's Quality processes and procedures.
• Maintains customer system inventories using Site Equipment Configuration documentation or equivalent.
• Keeps current on Varian products and technologies through both internal and external training and certification.
• Creates and maintains an account with VCS (Vendor Credentialing System).
• Teams with project management, local service and hardware installation teams to provide World Class Customer Service.
• Performs upgrades and new installations as well as team leader duties on small to medium scale software projects.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Report by means of FSR's, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian's Quality processes and procedures.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.
• Attend planning calls and provide technical input as needed.
• Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important.
• Advise less experienced Installation Representatives in technical matters.

Requirements

• Proficient computer usage and debugging skills
• Knowledge of and sound professional experience with Microsoft based server operating systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in the local language and in English, both written and spoken
• Comprehensive knowledge of networks and networking techniques
• Functional knowledge of Citrix and VMWare technologies
• Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems

Qualifications

• Associate's Degree or equivalent experience
• 1-3 years of directly related and transferrable experience
• Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain "Vendor Credentialing" requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training

Skills

• Knowledge of Varian products and technologies
• Ability to troubleshoot and diagnose software issues
• Strong organizational and documentation skills
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Pay

The Base Pay Range For This Position Is $55,330 - $76,076 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.