Software Implementation Specialist II - Remote

About the Company

Omnigo Software LLC provides software solutions designed to support organizations with their operational and administrative needs. The company works closely with clients to configure, implement, and successfully adopt its software solutions.

About the Role

Omnigo Software LLC is seeking a Software Implementation Specialist II to support clients throughout the software implementation process. In this role, you will consult with clients to understand their configuration requirements, develop implementation plans, coordinate project activities, and provide training to support successful software adoption. You will collaborate with Professional Services and Sales teams while managing project risks, timelines, documentation, and client expectations. Strong communication, organization, and client advocacy skills are essential for success in this position.

Key Responsibilities

• Consult with clients to understand business needs and software configuration requirements.
• Develop and maintain implementation plans aligned with client objectives.
• Coordinate implementation activities with Professional Services and Sales teams.
• Monitor project timelines, risks, and implementation milestones.
• Advocate for client needs throughout the implementation process.
• Provide training to help clients successfully adopt and use the software.
• Document software functionality and workflows for both users and administrators.
• Communicate implementation progress, requirements, and potential challenges clearly.
• Support clients throughout the implementation lifecycle to promote successful outcomes.

Required Qualifications

• Experience in software implementation, client services, professional services, or a related field.
• Strong client-facing communication skills.
• Ability to understand and translate client requirements into software configuration needs.
• Strong organizational and project coordination skills.
• Ability to manage timelines, risks, and competing priorities.
• Excellent written and verbal communication skills.
• Ability to create clear documentation for technical and non-technical users.
• Strong customer-focused approach and commitment to client advocacy.

Collaboration and Client Success

This role requires close collaboration across teams and with clients. The ideal candidate will be comfortable balancing client needs, implementation timelines, internal coordination, and documentation while maintaining clear and professional communication throughout the process.