Implementation Specialist (Remote)

About the role

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

The Implementation Specialist supports the successful deployment of new platforms, processes, and operating models across the organization. Partners with business teams, Product, Technology, Training, Support, and other cross-functional stakeholders to coordinate implementation activities from readiness and launch through hyper care, stabilization, and transition to ongoing operations. Provides structure and visibility across complex implementations by monitoring progress, identifying risks and dependencies, facilitating issue resolution, and supporting data-informed decision-making. Contributes to consistent, scalable implementation practices and continuous improvement across future rollouts.

Responsibilities

• Coordinates implementation activities across the lifecycle, including readiness, launch, hyper care, stabilization, and transition to ongoing operations.
• Partners with business and technical teams to align implementation plans, activities, dependencies, milestones, and responsibilities.
• Maintains implementation plans, playbooks, tools, documentation, and established readiness and transition criteria.
• Establishes and supports cross-functional operating cadences for implementation coordination, issue resolution, escalation, and decision-making.
• Identifies and tracks risks, issues, blockers, and dependencies; ensures appropriate ownership, action planning, escalation, and follow-through.
• Monitors implementation, adoption, support, and operational performance indicators to assess rollout health and identify emerging concerns.
• Synthesizes operational data, stakeholder feedback, and implementation observations to identify trends and areas requiring attention.
• Develops concise status reporting that provides stakeholders and leaders visibility into implementation progress, risks, issues, trends, and required decisions.
• Facilitates cross-functional problem solving and coordinates timely communication of critical information to appropriate stakeholders.
• Captures lessons learned and identifies opportunities to improve and standardize implementation processes, tools, and practices across future rollout activities.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Typically have 4+ years of related experience.
• Experience in implementation, program or