Software Engineering Team Lead

Essential Functions

• Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities
• Develop and test solutions with attention to detail and accuracy
• Document all modifications to client software according to company policy
• Manage assigned queue, to ensure the team is meeting deadlines and other milestones
• Provide classroom training to end users on Epicor technical tools
• Mentor Technical Team Members as required
• Aid in the hiring process of Technical Team Members
• Aid in onboarding/training of new Technical Team Members
• Actively contribute to development team process improvement, policies and procedures
• Provide direction and escalation for ticket / task issues, and customer satisfaction follow up
• Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
• Assist with performance and development of Technical Team Members
• Develop and monitor yearly training plans for direct reports
• Assist Director with quarterly performance reviews with direct reports

Additional Responsibilities

• Troubleshoot, identify and evaluate alternative solutions to a problem
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Lead weekly team meetings
• Attend Epicor Escalation Meetings

Requirements

• Tech Skills: C# / VB.NET (intermediate/Advanced), Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate), Crystal Reports development (Basic), Microsoft SSRS Reporting (Basic)
• Soft Skills & Abilities: Strong written and verbal communication skills, Pleasant and professional demeanor in all client and internal communications, Intellectually resourceful with sound judgment and effective decision-making abilities, Independent worker and able to work effectively on daily tasks without direct supervision, Strong organization skills and ability to operate efficiently throughout daily tasks, Owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate too; accepts escalated issues; and mentors when appropriate, Demonstrate empathy and professionalism with users at all times, Work well with clients at all levels, Operate with client satisfaction in mind, Energy, enthusiasm and results-oriented

Education, Experience, & Knowledge

• Related bachelor’s degree or equivalent work experience
• 4+ years of Microsoft .NET programming experience
• Epicor application experience a plus