Software Engineering Manager, Enterprise Supervision

Responsibilities

• Lead a team of software engineers responsible for building and maintaining Enterprise Supervision features on a modern AWS-native platform (Lambda, SQS, RDS, ECS, and related services) alongside a legacy PHP stack, including engineers who work remotely.
• Partner with product management, architecture, platform operations, and support to align development priorities with business goals and customer outcomes.
• Coach, mentor, and develop engineers through regular one-on-ones, performance evaluations, and career growth planning; foster a culture of continuous improvement, accountability, and innovation.
• Drive adoption of Agile methodologies and DevOps practices to improve delivery velocity, quality, and operational reliability across the software development lifecycle.
• Balance roadmap execution with operational escalations; work with engineering peers to prioritize effectively and protect team capacity without sacrificing responsiveness to production issues.
• Define and track Key Performance Indicators to measure team health and delivery effectiveness; use data to identify and drive continuous improvement initiatives.
• Contribute to the year-over-year evolution of the Enterprise Supervision product and its underlying platform, including ongoing cloud modernization efforts.
• Champion process improvement initiatives across the team, including tooling enhancements, internal education programs, and engineering best practices.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field required.
• Minimum of 4 years of experience leading software engineering teams, with demonstrated ability to develop talent and deliver complex software projects on time.
• Hands-on software engineering background with experience building or maintaining large-scale web applications; familiarity with PHP, Node.js, MySQL, and RESTful API design is a plus.
• Experience with AWS services, particularly serverless and container-based architectures (Lambda, SQS, RDS, ECS), or comparable cloud platforms.
• Strong understanding of DevOps principles and modern software delivery practices, including CI/CD pipeline design and operation.
• Experience working within an Agile framework (Scrum or similar) and solid familiarity with SDLC principles and methodologies.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization.
• Proven ability to make sound, timely decisions and navigate complex organizational and technical challenges.
• Strong organizational skills with the ability to manage competing priorities across multiple workstreams simultaneously.
• Ability to travel approximately 10% of the time to our Plano, TX office.