Software Engineering Manager

Key Responsibilities

• Lead, manage, and develop a team of software engineers and DevOps practitioners, including hiring, performance management, career development, and day-to-day coaching
• Own the reliability, availability, and performance of Encore’s engineering environments, CI/CD pipelines, and cloud infrastructure (GCP, AWS, Azure)
• Partner with Product and Data leadership to translate roadmap priorities into engineering plans with clear timelines, resource requirements, and risk assessments
• Establish and enforce engineering standards: code quality, peer review, branching strategy, deployment protocols, incident response, and documentation
• Drive planning, backlog refinement, and release management, ensuring the team delivers with consistency and predictability
• Lead incident management and post-mortem processes, building a culture of blameless learning and continuous improvement
• Manage vendor and integration relationships relevant to the engineering stack, including ServiceTrade, Workato, Snowflake, and third-party API partners
• Identify and address technical debt proactively, balancing near-term delivery pressure with long-term platform health
• Contribute hands-on to architecture discussions, code reviews, and technical decisions — this is a player-coach role
• Represent engineering capacity and constraints clearly to senior leadership, enabling informed prioritization decisions

What You Bring To The Table

• 7+ years in software engineering or DevOps, with at least 3 years in a people management role leading engineering teams
• Hands-on experience with cloud platforms (AWS, Azure preferred), containerization, and CI/CD pipeline management
• Proven ability to manage delivery in an environment with competing priorities, active technical debt, and a business that moves fast
• Experience managing integrations between SaaS platforms, internal APIs, and data infrastructure — familiarity with iPaaS tools like Workato is a plus
• Strong grasp of software development lifecycle practices: Agile/Scrum, code review standards, release management, and incident response
• Track record of hiring, developing, and retaining engineering talent — including building the culture and norms that make a team worth staying on
• Clear, direct communicator who can translate technical constraints into business language and push back constructively when the ask doesn’t make sense
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience