Software Engineering Assoc Manager
About the role
This L09 role will perform lead infrastructure and DevOps support duties for the Marketing Automation team within DTX. The engineer will serve as the single point of contact for all application, infrastructure, and DevOps projects and deliverables for the Marketing Automation Platform (BC1) within the DTX organization. Responsibilities include maintaining application SLA, training and mentoring new hires, and ensuring platform compliance and uptime.
The role is structured as 40% operations and execution, 40% tactical, and 20% strategic, with a high level of decision-making autonomy and low supervision. It is of the highest complexity and involves cross-functional collaboration with Finance, Control & Compliance, and Internal Audit teams.
Responsibilities
- Maintain application and platform uptime with an SLA of 99.97%.
- Lead root cause analysis and post-mortems for incidents and outages.
- Collaborate with application development teams to ensure application KPIs exceed 90% throughout the year.
- Drive new initiatives to support application growth, new features, and extend emergency on-call support during non-business hours from an engineering perspective.
- Own infrastructure platform control, risk assessment, and implementation of new processes to conform to PEP IT and InfoSec controls, ensuring 100% compliance.
- Support business-critical applications on a 24x7 basis with on-call ownership and lead RCA calls.
- Identify platform shortcomings and propose solutions to manage risk.
- Communicate technical solutions, risks, and scope clearly with business teams.
- Propose competitive, simple, and effective solutions to infrastructure engineering challenges.
- Participate in a 24x7 on-call rotation.
Requirements
- 3+ years of cloud infrastructure or DevOps experience acting as a technical delivery lead or solutions architect.
- 3+ years of hands-on Kubernetes experience in both EKS and AKS platforms.
- 4+ years of AWS cloud experience with resources such as databases, object storage, networking, and container orchestration.
- 2+ years of Azure experience with AKS, ACR, Storage Accounts, Application Gateways, and Application Gateways for containers.
- 3+ years of experience building containers via Docker, Packer, or similar tools.
- 4+ years of experience with modern CI/CD tools like GitHub Actions, including writing custom CI/CD workflows for production workloads.
- 4+ years of experience supporting business-critical applications on a 24x7 basis with on-call ownership.
- 1+ years of supporting Airflow using Kubernetes executor and data engineering pipelines.
- 3+ years of experience with infrastructure, cloud, and application security tools.
- 3+ years of experience with application telemetry, monitoring, and notification management.
- 1+ years of experience programming with Bash and/or an object-oriented programming language (Python preferred).
Qualifications
- Certified Kubernetes Administrator (CKA) certification and Azure or AWS DevOps certifications are a plus.
- Expert-level understanding of Kubernetes platforms in both Azure and AWS.
- Ability to understand business needs and communicate solutions, risks, and scope effectively.
- Curiosity about cross-functional teams and ability to identify larger business challenges or opportunities.
Pay
The expected compensation range for this position is between $93,500 and $156,450. Location, job-related skills, experience, and education will be considered in setting the actual starting salary.
Bonus based on performance and eligibility, with a target payout of 10% of annual salary, paid out annually.
Benefits
- Paid time off, including paid parental leave, vacation, sick, and bereavement (subject to eligibility).
- Comprehensive benefits package, including:
- Medical, dental, and vision coverage.
- Disability, health, and dependent care reimbursement accounts.
- Employee Assistance Program (EAP).
- Insurance (accident, group legal, life).
- Defined contribution retirement plan.