Software Engineer - Tech Support

About the role

Remote, second-level customer support role within Dematic’s Customer Service team. You will collaborate with customers, first-level technicians, and software/technical engineers to diagnose and resolve issues. Occasional on-site emergency support may be required.

Schedule

Weekly 8 a.m.–5 p.m. EST.

Responsibilities

• Work with moderate guidance
• Analyze and improve support tools, systems, and processes
• Resolve moderately difficult technical issues and manage recurring tasks
• Maintain accountability for process efficiency and effectiveness

Requirements

• Associate degree in Engineering, IT, or related field (Bachelor’s preferred)
• 1–3 years of experience in technical support or data analysis
• Knowledge of multiple programming languages, operating systems, databases, and networking

Pay

Base pay range: $65,000 – $105,000. Final compensation will be determined by work location, education, experience, knowledge, and skills.

Benefits

• Career development opportunities
• Competitive compensation and benefits package
• Pay transparency
• Global opportunities