Software Engineer SME (ServiceNow) with Security Clearance

Overview

We are seeking an experienced Software Engineer SME to support a mission-focused government program delivering enterprise ServiceNow platform engineering services.

What will you do?

• Design, develop, test, and deploy ServiceNow platform enhancements based on customer requirements
• Configure and customize ServiceNow applications, workflows, UI components, and platform modules
• Maintain and enhance core ServiceNow platform capabilities across enterprise tenants
• Support planning and execution of system and software deployments in alignment with compliance standards
• Collaborate with ServiceNow engineers and stakeholders to implement system updates and configuration changes
• Identify system deficiencies and develop technical solutions and improvements
• Ensure consistency across development, testing, integration, and production environments
• Support production operations, end-user support, and incident resolution activities
• Document system changes, testing results, and maintenance activities
• Research and implement emerging technologies and platform capabilities as needed
• Evaluate hardware/software integration requirements and system performance impacts
• Maintain and improve development processes, standards, and operational procedures

Do you have what it takes?

• Must have a Top Secret Clearance with Polygraph
• Bachelor's or Master's degree with minimum of 16 years of relevant experience
• At least 5 years of hands-on ServiceNow development experience
• Strong knowledge of ServiceNow platform modules including ITSM, ITOM, SPM, HRSD, CSM, Asset Management, and Change Management
• Strong JavaScript development experience within ServiceNow
• Experience with database systems such as Oracle or MySQL
• Able to estimate work effort and manage multiple priorities effectively
• Strong communication skills (written and verbal)
• Able to work independently and in team environments
• Strong problem-solving skills and ability to implement corrective actions
• Willingness to pursue ServiceNow Certified System Administrator (CSA) certification

Preferred Education, Experience, & Skills

• ServiceNow Certified System Administrator (CSA) certification
• Experience with Agile, Scrum, Lean, and DevOps methodologies
• IT project management experience
• Experience with Java, Ruby, DevOps, and DevSecOps practices