Software Engineer - Servicenow

Build high-quality, innovative, and fully performing software in compliance with coding standards and technical design. Design, modify, develop, write, and implement software programming applications. Support and/or install software applications. Participate in the testing process through test review, analysis, test witnessing, and certification of software.

Responsibilities

• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Document and demonstrate solutions; develop flow charts, layouts, and documentation.
• Determine feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Understand business needs and create tools to manage them.
• Prepare and install solutions by determining and designing system specifications, standards, and programming.
• Participate in educational opportunities; read professional publications; maintain personal networks; participate in professional organizations.
• Provide information by collecting, analyzing, and summarizing development and issues while protecting IT assets by keeping information confidential.
• Improve applications by conducting systems analysis and recommending changes.
• Define applications and their interfaces, allocate responsibilities to applications, understand solution deployment, and communicate requirements for interactions with solution context.
• Define Nonfunctional Requirements (NFRs).
• Understand multiple architectures and apply them to solutions; understand programming and testing standards; understand industry standards for traditional and agile development.
• Develop, configure, test, deploy, and support solutions on the ServiceNow platform.
• Build and enhance ServiceNow components such as forms, record producers, Flow Designer flows, business rules, client scripts, UI policies, notifications, reports, dashboards, and integrations.
• Support ServiceNow capabilities used across Business Service Delivery, including HR, Finance, Legal, and other enterprise functions.
• Translate business requirements and user stories into scalable, secure, and maintainable ServiceNow solutions.
• Troubleshoot platform defects, production incidents, access issues, integration failures, and data-related problems.
• Participate in ServiceNow upgrades, regression testing, release activities, code reviews, and production validation.
• Develop and support integrations using REST APIs, SOAP services, IntegrationHub, middleware, web services, and file-based interfaces.
• Support the technical administration and integration of Qualtrics and related Experience Management capabilities.
• Assist with Qualtrics integrations, dashboards, and platform troubleshooting.
• Support enterprise Translation Services technologies.
• Assist with integrations involving translation service providers, enterprise applications, APIs, file exchanges, and content-management platforms.
• Create and maintain technical documentation, test evidence, deployment instructions, support procedures, and knowledge articles.
• Identify opportunities to improve user experience, increase automation, simplify processes, and reduce manual effort.
• Collaborate with product managers, business analysts, architects, cybersecurity teams, developers, vendors, and business stakeholders in a global Agile environment.

Skills

• Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Global perspective - Taking a broad view when approaching issues, using a global lens.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Agile Architecture - Designs the fundamental organization of a system embodied by its components, their relationships to each other and to the environment to guide its emergent design and evolution.
• Agile Development - Uses API-First Development where requirements and solutions evolve through the collaborative effort of self-organizing and cross-functional teams and their customer(s)/end user(s) to construct high-quality, well-designed technical solutions; understands and includes the Internet of Things (IoT), the Digital Mesh, and Hyper Connectivity as inputs to API-First Development so solutions are more adaptable to future trends in Agile development.
• Agile Systems Thinking - Embraces a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems to ensure the economic success of the solution.
• Agile Testing - Leads a cross-functional agile team with special expertise contributed by testers working at a sustainable pace, by delivering business value desired by the customer at frequent intervals to ensure the economic success of the solution.
• Regulatory Risk Compliance Management - Evaluates the design and effectiveness of controls against established industry frameworks and regulations to assess adherence with legal/regulatory requirements.
• Solution Functional Fit Analysis - Composes and decomposes a system into its component parts using procedures, tools, and work aids for the purpose of studying how well the component parts were designed, purchased, and configured to interact holistically to meet business, technical, security, governance, and compliance requirements.
• Solution Modeling - Creates, designs, and formulates models, diagrams, and documentation using industry standards, tools, version control, and build and test automation to meet business, technical, security, governance, and compliance requirements.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Requirements

• College, university, or equivalent degree in Computer Science, Engineering, or related subject, or relevant equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Experience working as a software engineer such as in a temporary student employment, intern, co-op, or other extracurricular team activities is preferred and includes working in an Agile environment and demonstrating knowledge in fundamental IT technical skill sets and ability to take a solution from scoping requirements through actual launch of the solution.

Job Details

Entry Level Full Time, Exempt position designed for external candidates within 2 years of completing their highest level of degree (Bachelor, Master, PhD, MBA, or JD) from an accredited U.S. college/university, and currently reside within the continental U.S.

F-1 visa students must have approved Curricular Practical Training (CPT) or Occupational Practical Training (OPT) before their Early Career assignment begins. CPT/OPT must relate to their degree and be authorized by their university.

Required Work Location: Onsite with Flexibility.

Pay

Minimum Salary: $108,720

Maximum Salary: $132,880

Relocation Package: Yes