Software Engineer, Logistics Platform

Role

The Logistics Platform team builds the shared systems, data, and capabilities beneath shipping on Whatnot. This includes core logistics data, tracking and scan normalization, platform interfaces, and the observability and investigation surfaces that other teams rely on.

Responsibilities

• Build and improve source-of-truth systems, APIs, and internal platform interfaces that other teams depend on for logistics workflows and decisions.
• Own backend and platform work across logistics data quality, shipment state normalization, observability, and operational debugging surfaces.
• Partner closely with Product, Data Science, CX, Ops, Trust, and Finance to turn messy real-world logistics problems into durable systems and better user outcomes.
• Improve the correctness, timeliness, and usability of the logistics data that powers support, trust, product, and operational workflows.
• Build tooling, monitoring, and debugging primitives that help teams detect problems earlier and get to truth faster.
• Use AI thoughtfully in day-to-day engineering work to improve quality, learning speed, debugging, and execution — while keeping a strong independent bar for correctness and risk judgment.

Requirements

This is a product-minded platform role: much of the work is internal-facing, but the impact is very external — better buyer and seller experience, fewer support issues, stronger trust decisions, and better margin outcomes.

Qualifications

• Experience building and owning meaningful backend or platform systems in production at the senior scope — i.e. developing and owning moderate-to-complex software, disambiguating meaningful problems, and collaborating effectively with stakeholders and cross-functional partners.
• Strong product judgment and the ability to connect technical work to user impact, business outcomes, and explicit trade-offs.
• Experience in complex marketplace, coordination, delivery, fulfillment, trust, or post-purchase systems where software decisions interact with messy real-world state.
• Strong instincts around data quality, source-of-truth systems, observability, and operational debugging.
• A thoughtful approach to AI: not just using AI for more output, but using it to improve the quality of engineering work while knowing where verification and independent judgment still matter.
• Comfort operating in fast-moving, high-ownership environments with ambiguity and shifting priorities.

Skills

• Experience in adjacent domains like rideshare coordination, food delivery, marketplace fulfillment, trust/risk operations, or order tracking and exception-handling systems.
• Direct experience in logistics, shipping, or fulfillment systems.

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance to dogfood the app
• Compensation Range: $190K - $230K