Software Engineer/Lead Software Engineer
About the role
We're seeking a Software Engineer or a Lead Software Engineer for our batch Design & Development and On-Demand Composition Modernization teams within the Customer Communications product suite. You'll collaborate with business, infrastructure, and application teams to design, develop, test, and support batch and on-demand applications using the OpenText Exstream composition toolset. Our team creates high-volume, customer-facing communications such as policy documents, renewal notices, billing statements, claim correspondence, and important notices—delivered by mail or online—while maintaining design and development standards to ensure quality. This role supports the modernization of our communication tools, including adoption of cloud technologies. You'll have meaningful opportunities to improve customer interactions across insurance and financial services products.
Responsibilities
- Design, develop, test, and support batch and on-demand applications using OpenText Exstream composition toolset
- Create high-volume, customer-facing communications including policy documents, renewal notices, billing statements, claim correspondence, and important notices
- Maintain design and development standards to ensure quality
- Support modernization of communication tools, including adoption of cloud technologies
- Improve customer interactions across insurance and financial services products
Required skills
- Prior software engineering and programming experience
- Experience with composition software, preferably OpenText Exstream or similar tools, including shared components and content import functionality
- Familiarity with data dictionaries and Exstream driver files
- Experience with code repositories, shared forms, version control, and deployment of package files to testing and production environments
- Understanding of the concept of APIs and JSON payload schemas
- Understanding of API testing tools such as Postman or Insomnia
- Understanding of or experience with different output formats (e.g., AFP, PDF)
- Strong knowledge of data structures (e.g., XSD, XML, JSON) and data merge techniques
- Ability to assess impacts on upstream and downstream processes, including troubleshooting
- Awareness of coding standards for accessibility compliance
Desired skills
- Understanding of Customer Communication Management (CCM) practices
- Understanding of unit testing concepts and frameworks
- Object-oriented programming experience; JavaScript or Python skills
- Experience with additional OpenText Exstream tools (e.g., Communications Designer, Content Author, Empower)
- Experience with agile development methodologies
Pay
Potential starting salary range: $100,000 - $140,000. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience. Potential yearly incentive pay up to 15% of base salary.
Benefits
- Competitive pay with annual raise and bonus eligibility
- Robust health and wellbeing programs; State Farm pays most of your healthcare premium with multiple plan options including a high deductible plan; all medical plans provide 100% coverage for in-network preventative care; access to vision, dental, telemedicine, and 24/7 mental health professionals
- Educational benefits including industry-leading training programs, tuition assistance, employee resource groups, and mentoring
- Fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching; access to savings accounts and financing through State Farm Federal Credit Union
- Generous time off: initially up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund
- Retirement planning with free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary