Software Engineer Intern (TikTok-Product Infrastructure-Customer Service Platform) - 2026 Summer (BS/MS)

Responsibilities

The TikTok Customer Service Platform (CSP) is primarily responsible for providing efficient support services to TikTok users, collecting and analyzing user feedback, and assisting TikTok in continuously optimizing its products and services to enhance user experience and satisfaction.

Business Value
Increase user retention rate: The customer service platform can provide efficient support services to TikTok users, helping to resolve issues they encounter while using TikTok. This enhances user satisfaction, thereby improving the user retention rate.
Improve user experience and satisfaction: The customer service platform can serve as a bridge between users and TikTok. Through interaction and engagement with users, it helps TikTok understand user needs and feedback, continuously optimize products and services, and enhance user experience and satisfaction.
Provide valuable data and insights: The customer service platform can collect and analyze user feedback and complaint data, helping the TikTok team understand user needs and pain points. It provides valuable data and insights to assist decision-makers in formulating better product and service strategies.
Enhance brand image and reputation: The customer service platform can demonstrate TikTok's attention and care for users by promptly responding to their questions and complaints, thereby enhancing the brand image and reputation. At the same time, through interaction and engagement with users, the customer service platform can strengthen users' sense of belonging and identification with TikTok, fostering the establishment of brand loyalty.
Support business operations and marketing activities: The customer service platform can support TikTok's business operations and marketing activities, such as providing technical support and answering user inquiries for the promotion of new features and products, as well as offering user data and feedback insights for the planning and execution of marketing campaigns.

In summary, the customer service platform serves as a vital link between TikTok and its users, delivering multifaced business value and holding significant importance to TikTok's user experience, brand image, and business growth.

Qualifications

• Currently pursuing an Undergraduate/Graduate in Software Development, Computer Science, Computer Engineering, or a related technical discipline.
• Able to commit to working for 12 weeks during the Summer of 2026.
• Solid foundation in computer science, proficient in at least one front-end framework (React/Vue), with an understanding of the design philosophy behind the framework.
• Understand front-end engineering concepts, capable of designing robust system modules and components, with a strong sense of code structure and standardization.

Preferred Qualifications:

• Currently pursuing a degree program and intending to return to continue studies after completing the internship.
• Familiarity with Node.js, knowledge of frameworks such as Express/Koa, and prior experience in server-side application development is preferred.
• Possess excellent communication and collaboration skills, capable of actively working with product and design teams to better understand and meet user requirements.

Job Information

[For Pay Transparency]
Compensation Description (Hourly): - Campus Intern
The hourly rate range for this position in the selected city is $45- $45. Benefits may vary depending on the nature of employment and the country work location.
Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

[For Los Angeles County (unincorporated) Candidates]:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.