Software Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

About the role

As a Software Engineer on the AI Platform team, you will architect and build the robust distributed systems and backend infrastructure that power global AI capabilities. This is a systems-first role where you will be responsible for the "pipes and engines" of our AI operations, ensuring that document processing, model serving, and data orchestration are reliable, resilient, and horizontally scalable. You will bridge the gap between core AI research and production-grade engineering, developing scalable platforms for autonomous agents, advanced retrieval systems, and automated model optimization. This position is an individual contributor role reporting to the Director, Machine Learning Engineering.

Responsibilities

• Build and maintain high-performance distributed systems to support large-scale model inference and data processing
• Design and build resilient, horizontally scalable backend services capable of handling high-throughput data processing and model interaction
• Develop the core infrastructure for model serving and inference runtimes, focusing on maximizing resource utilization and minimizing latency
• Architect resilient data ingestion and processing pipelines that handle massive datasets while ensuring data integrity, multi-tenant isolation, and high availability
• Optimize system performance, identify bottlenecks, and implement advanced monitoring (SLOs, SLAs) to ensure high reliability for mission-critical AI services

Requirements

• 5+ years of software engineering experience with a primary focus on distributed systems and scalable backend architecture
• Experience building, deploying, and maintaining ML models in high-traffic, production environments
• Experience with Python and professional experience with at least one other strongly-typed language (e.g., Java, Go, or C#)
• Experience with container orchestration (e.g., Kubernetes), messaging systems (e.g., Kafka, Service Bus), and high-performance database design
• Experience building production systems that operate at massive scale with strict uptime and latency requirements
• Bachelor’s or Master’s degree in Computer Science or a related technical field

Preferred Qualifications

• Experience with stateful workflow engines or distributed task queues (e.g., Temporal) for managing complex, multi-step AI processes
• Familiarity with frameworks designed for horizontal scaling of compute-intensive ML workloads (e.g., Ray, Spark)
• Expertise in Azure or GCP infrastructure, specifically around identity, security, and compliant networking (VNETs, PEPs)
• Experience building platform-level services for LLM orchestration, RAG architectures, and specialized prompt configuration layers

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. Minimum 2 days per week in-office; frequency may vary by team but will include a weekly in-office expectation.

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the pay ranges in the following locations are:

• California: $146,400.00 - $235,375.00 base salary
• Washington: $140,100.00 - $206,775.00 base salary

This role is also eligible for the following bonuses:

• Sales personnel: variable incentive pay dependent on achievement of pre-established sales goals
• Non-Sales roles: company bonus plan calculated as a percentage of eligible wages and dependent on company performance

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off and paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events