Software Engineer

About the role

Cisco’s Customer Experience (CX) engineering organization is a global team of experts dedicated to delivering world-class digital experiences by building advanced AI applications and capabilities through an industry leading platform centric approach with Cisco IQ. These capabilities provide high value directly to our customers and partners and empower our internal teams to deliver superior, data-driven services.

Responsibilities

• Design, develop, and maintain Python-based applications, scalable RESTful APIs, and microservices that seamlessly integrate AI/LLM capabilities.
• Implement CI/CD pipelines (Jenkins, GitHub Actions) and deploy containerized applications using Docker and Kubernetes across major cloud platforms (AWS, Azure, or GCP).
• Ensure operational stability through comprehensive Pytest suites, rigorous code reviews, post-mortems, and on-call rotations.
• Partner with cross-functional teams, including design and product management, to translate requirements into high-quality, delivered features.

Requirements

• Bachelor's with 5+ years of related experience, or Master’s with 3+ years of related experience.
• Experience in Python development.
• Experience with Docker for containerization and Kubernetes for orchestration and CI/CD pipelines.
• Experience leveraging AI-assisted development environments, such as GitHub, or CoPilot or Cursor to accelerate the SDLC while maintaining code quality standards.
• Experience in RESTful API design and relational data modeling.

Preferred Qualifications

• AI/ML Expertise: Experience with frameworks such as PyTorch, TensorFlow, or Hugging Face Transformers.
• Experience with LLM APIs (OpenAI, Anthropic, etc.) or open-source models.
• Knowledge of vector databases (eg: Pinecone, Weaviate, ChromaDB) and semantic search.
• Experience with Git, secrets management (HashiCorp Vault), and object storage (S3/MinIO).

Skills

Excellent communication and collaboration skills; experience working in Agile/Scrum environments and a commitment to creating comprehensive technical documentation.

Benefits

See the Cisco careers site for more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.

Pay

The starting salary range posted for this position is $128,600.00 to $184,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Schedule

Employees may be eligible to receive paid time off as described below:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members