Software Development Manager, Console Telemetry

About the role

EC2 Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Responsibilities

• Effectively mentor and manage a team of software development engineers
• Ensure that monitoring systems meet and exceed the requirements from Hardware Engineering Services and from our service owner customers (EC2, S3, EBS, et al)
• Drive operational excellence
• Contribute to and lead design, architecture, process and development discussions
• Argue for the right outcomes with data, conviction and diplomacy

Qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Skills

• Strong understanding of networking and DHCP, distributed systems at scale, software development processes, architecture at scale, data pipelines, global deployments, system design, and cloud proficiency
• Ability to inspire and motivate teams. Run 1:1's, project checkpoints, weekly project review meetings, agile ceremonies (daily stand-up, planning, backlog grooming, retro) provide coaching and advocate for promotions. Helping engineers to grow in their career, mentoring, coaching engineers in the team and organization
• Understanding of customer needs and the ability to translate them into technical requirements and solutions. Key Product Manager for the team. Building out requirements and have impact on stakeholders through Road Map Vision
• Planning through 2026 and beyond, execution and monitoring, meeting deadlines, and delivering quality results. Owner of project communication. Agile Methodology. Daily stand ups. Bi-weekly task planner for team and Sprint planner. Capital project delivery
• Strong analytical skills to identify issues, evaluate options, and bias for action to implement effective solutions. Owns operations and health of systems through dashboard
• Ability to align team goals into broader AWS Hardware Engineering Services. Build out Roadmap into 3-5 Year Vision. Present and connect with leaders in organization and customers on Roadmap. Adjust yearly planning to support overarching Vision. Look for ways to influence cross-functional teams by closely following known and unknown customer needs. Launch and lead project work in other areas to support Vision
• Hold high bar for unit, integration and pre-prod testing before deploying code changes to production. Showcase deployment safety testing and code inspections to fix errors upstream and downstream
• Vision must have aspects of customer features and needs. Anticipating future technology in the pursuit of innovative solutions to enhance product offerings

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.