Software Development Manager, Amazon Leo | Customer Experience

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the description. Key parts: - Description: Amazon Leo initiative, mission, etc. That's about the role? Probably "About the role" section. - "We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo." That's about role. - "In this role, you'll lead the design and delivery of the systems that power Amazon Leo's products and services, building from the ground up in a fast-moving environment. You'll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You'll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency." - "We're Offering Exciting Opportunities To ..." bullet list: Lead engineering teams building and operating core platforms and services at global scale; Invent and build with AI: leverage generative AI throughout the development lifecycle to accelerate delivery while maintaining high engineering standards; Shape customer experience: work directly with product managers (PMs), business stakeholders, and operations teams to define and deliver a great customer experience; Drive high-impact work: your systems directly serve customers globally, improving reliability, performance, and satisfaction; Build greenfield systems from scratch that operate at global scale; Collaborate with cross-functional teams to shape the future of Amazon Leo's products and services; Contribute to the strategic direction of Amazon Leo's technology roadmap. That could be Responsibilities or maybe "About the role". We'll treat as Responsibilities. - "The Ideal Candidate Will Have ..." bullet list: A passion for leveraging technology to solve complex, large-scale challenges; A proven track record of leading engineering teams to deliver impactful, large-scale solutions; A strong technical background with the ability to guide architectural decisions; Experience building cloud-native systems on AWS, including modern AI/ML integration patterns where applicable; Excellent leadership skills with a focus on mentoring and developing engineering talent; Strategic thinking to balance short-term needs with long-term vision; Excitement about working in a fast-paced, ambiguous environment to create something truly impactful. That's Requirements or Qualifications. - "If you're passionate about solving complex technical challenges while building and mentoring teams in a fast-paced, startup-like environment, we want to hear from you. Join us in this unique opportunity to shape the future of satellite internet service delivery." That's maybe concluding. - "Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder)." That's a requirement (citizenship). Should be included. - "Key job responsibilities" bullet list: Aid in the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure for customer support; Develop a strategic plan for the growth of the team, both from a software services and organization perspective; Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet customer support; Help on-board and mentor new team members; Drive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globally; Partner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs for AI-first support experiences; Foster a culture of rapid innovation and experimentation, balancing speed with engineering excellence in a startup-like environment. That's responsibilities. - "A day in the life As a Software Development Manager at Amazon Leo Assisted Care, you'll operate in a fast-paced, startup-like environment building customer support infrastructure from the ground up. Your typical day involves making key architectural decisions alongside Senior Software Development Engineers (Sr. SDEs) and Principal Engineers, collaborating cross-functionally with product managers (PMs), user experience (UX) leaders, SDM partners, and technical program managers (TPMs), and mentoring engineers as they tackle complex problems in AI-powered agent tooling, intelligent automation, and foundational support systems." Could be responsibilities. - "About The Team Leo Customer Support Engineering delivers AI-first automated customer care that proactively prevents and resolves customer issues before they impact service quality or require customer-initiated support contacts. We transform Leo Support from reactive troubleshooting into a comprehensive diagnostic and resolution system that detects issues early, enables intelligent self-service, and equips agents with real-time diagnostic insights. As part of our team, you'll collaborate with product managers, UX designers, and other engineers to develop innovative solutions. We're a group of passionate problem solvers who move fast and iterate quickly. Our culture values experimentation, collaboration, and open communication. The Foundations layer within Assisted Care provides the core agent tooling and underlying systems that enable AI-first customer support at scale." Could be About the role or maybe a separate section "About the team". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put team description under About the role. - "Basic Qualifications" bullet list: 3+ years of engineering team management experience; 7+ years of working directly within engineering teams experience; 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience; 8+ years of leading the definition and development of multi tier web services experience; Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations; Experience partnering with product or program management teams. - "Preferred Qualifications" bullet list: Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy; Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers. - "Amazon is an equal opportunity employer..." boilerplate to remove. - "If you have a disability and need a workplace accommodation..." remove. - "If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner." remove. - "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits." This gives Benefits and Pay info. - "USA, WA, Redmond - 184,900.00 - 250,200.00 USD annually" gives Pay. - "Company - Amazon Kuiper Manufacturing Enterprises LLC Job ID: A10538952" remove. Thus we need sections: About the role: include description of mission, role overview, team description maybe. Responsibilities: combine the "We're Offering Exciting Opportunities To", "Key job responsibilities", "A day in the life". Could be a single responsibilities section with bullet list. Requirements: maybe include Export Control Requirement, Basic Qualifications? Actually Basic Qualifications are qualifications. Requirements could be the "Ideal Candidate Will Have" plus Export Control. Qualifications could be Basic and Preferred Qualifications. But we have both Requirements and Qualifications headings allowed. We need to decide what to put where. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). So we have both Requirements and Qualifications. We need to allocate content appropriately without duplication. We could put: - Requirements: Export Control Requirement, Ideal Candidate Will Have (passion, track record, technical background, AWS experience, leadership, strategic thinking, excitement). Also maybe "Experience partnering with product or program management teams" from Basic Qualifications? But that's more qualification. - Qualifications: Basic Qualifications (years experience, designing/architecting, leading definition, knowledge of practices, experience partnering with product/program management) and Preferred Qualifications (communication, recruiting/hiring/mentoring). - Skills: maybe not explicitly listed; we could omit if no specific skills beyond those covered. Could combine technical skills like AWS, AI/ML, etc. But we have no separate skills section; we could omit Skills heading if no specific content. - Benefits: list health insurance, 401(k) matching, paid time off, parental leave, etc. - Pay: salary range 184,900 - 250,200 USD annually, plus sign-on payments and RSUs. - Schedule: not mentioned; omit. We must not create sections with filler. So we omit Schedule. We must not repeat job title. We must output only HTML fragment. Let's craft. Structure:

About the role

... description ...

Responsibilities

• ...
...

Requirements

• ...
...

Qualifications

• ...
...

Benefits

• ...
...

Pay

...

We need to ensure we preserve all substantive info. Let's extract each piece. About the role: combine initial description and team description. Paragraph: "Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo. In this role, you'll lead the design and delivery of the systems that power Amazon Leo's products and services, building from the ground up in a fast-moving environment. You'll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You'll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency." Then team description: "About The Team Leo Customer Support Engineering delivers AI-first automated customer care that proactively prevents and resolves customer issues before they impact service quality or require customer-initiated support contacts. We transform Leo Support from reactive troubleshooting into a comprehensive diagnostic and resolution system that detects issues early, enables intelligent self-service, and equips agents with real-time diagnostic insights. As part of our team, you'll collaborate with product managers, UX designers, and other engineers to develop innovative solutions. We're a group of passionate problem solvers who move fast and iterate quickly. Our culture values experimentation, collaboration, and open communication. The Foundations layer within Assisted Care provides the core agent tooling and underlying systems that enable AI-first customer support at scale." We can combine into one paragraph or two. Responsibilities: gather bullet points from: - "We're Offering Exciting Opportunities To" list: * Lead engineering teams building and operating core platforms and services at global scale * Invent and build with AI: leverage generative AI throughout the development lifecycle to accelerate delivery while maintaining high engineering