Software Development Engineer - SRE Retail & Pharmacy

Brief Overview

The Software Development Engineer - SRE plays a crucial role in ensuring the reliability, scalability, and performance of distributed store technologies that power thousands of locations nationwide, including pharmacy platforms, Point of Sale (POS) systems, handheld devices, store servers, dispensing locations, and connectivity infrastructure.

What You Will Do

• Collaborate and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems
• Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
• Manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical retail applications
• Involves in incident response and postmortem processes to drive continuous improvement
• Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
• Conduct performance testing and reliability audits to ensure system robustness
• Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
• Support and optimize applications deployed across CVS retail and pharmacy locations
• Collaborate with engineering, infrastructure and store operations teams to ensure high availability and performance of store systems
• Champion containerization and orchestration using Kubernetes in hybrid cloud environments
• Leverage CI/CD pipelines to enable automated deployments at scale
• Understand and champion microservices architecture

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field
• 2+ years of experience in SRE, DevOps, or related technology roles
• 2+ years of overall digital or other applicable technology delivery experience
• 2+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)
• 1+ year of experience with programming languages/frameworks
• 1+ year of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud)
• Experience with observability, AIOps and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
• Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
• Strong interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders

Preferred Qualifications

• Experience supporting retail or pharmacy systems at scale
• Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
• Experience in scripting, AIOps and automation frameworks
• Experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins
• Understanding of microservices architecture and cloud-native technologies