Software Developer, Data & Integrations, Sales GTM - AI Operations

About the role

The AI Center of Excellence for Sales is Cisco's engine for putting AI in the hands of every seller. Our mission is direct and ambitious: give sellers more time with customers by taking the non-selling work off their plate. We turn Cisco's best go-to-market plays into seller-facing AI agents that tell a seller — in the flow of the deal — exactly what to do next to win. We do it in close partnership with two teams: the Global Specialist Organization, who owns go-to-market, and the GTM IT engineering team, who we design and build alongside and who runs our AI in production at scale.

Responsibilities

• Feed the agents. Build the integrations that pull account, customer, and opportunity context from a variety of platforms and systems, in partnership with GTM IT.
• Write back to the systems of record. Push agent outputs where they belong — tag the deal in Salesforce, log the recommended action.
• Close the loop. Instrument the hardest, highest-value step: detecting from Conversational Intelligence and CRM signals whether a recommended action was actually executed.
• Create well-monitored data pipelines and APIs between the agents and the GTM stack, with an eye for data quality and observability.
• Ship to production, with GTM IT. Build the integrations and their contracts jointly with GTM IT engineering — aligning the contracts up front, so what goes live is planned for in advance.

Requirements

• 7+ years of software or data engineering experience building production integrations, APIs, and pipelines.
• Experience integrating with CRM (Multsoft APIs) and/or SaaS data platforms; experience with REST/GraphQL, webhooks, and authentication.
• Data pipeline experience (batch and/or streaming) with a focus on reliability, observability, and data quality.
• Experience inferring whether an action happened from conversation and CRM data.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• Preferred qualifications include Salesforce platform depth; experience with Gong or other conversation-intelligence APIs; GraphQL, knowledge-graph, or “supergraph” experience; demonstrable familiarity with LangGraph and Python; familiarity with sales data (pipeline, bookings, seller activity); experience shipping jointly with a partner engineering organization — shared standards, co-owned code, no over-the-wall handoffs.

Skills

• Software or data engineering experience building production integrations, APIs, and pipelines.
• Experience integrating with CRM (Multsoft APIs) and/or SaaS data platforms; experience with REST/GraphQL, webhooks, and authentication.
• Data pipeline experience (batch and/or streaming) with a focus on reliability, observability, and data quality.
• Experience inferring whether an action happened from conversation and CRM data.
• Preferred skills include Salesforce platform depth; experience with Gong or other conversation-intelligence APIs; GraphQL, knowledge-graph, or “supergraph” experience; demonstrable familiarity with LangGraph and Python; familiarity with sales data (pipeline, bookings, seller activity).

Benefits

At Cisco, we offer competitive compensation, comprehensive benefits, and a supportive work environment. The starting salary range for this position is $203,000.00 to $258,600.00, reflecting the projected salary range for new hires in this position in U.S. and/or Canadian locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Pay

The starting salary range for this position is $203,000.00 to $258,600.00, reflecting the projected salary range for new hires in this position in U.S. and/or Canadian locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees; 1 paid day off for employee’s birthday; paid year-end holiday shutdown; and 4 paid days off for personal wellness determined by Cisco. Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees. Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations). 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next. Additional paid time away may be requested to deal with critical or emergency issues for family members. Optional 10 paid days per full calendar year to volunteer.