Software Dev Engineer II, Device Engagament Metrics

Application deadline: August 29, 2026

About the role

We are looking for a passionate Software Development Engineer to drive our device software into the next generation. You will support our current product line while driving innovation for Devices software features. As a seasoned engineer with deep technical expertise, you will make crucial technical decisions on architecture, design, implementation, and trade-offs, balancing complexity, performance, and delivery timelines.

You will collaborate with local and worldwide teams to shape the future of Amazon's device observability ecosystem, focusing on designing and building common capabilities that enable Amazon Devices teams to understand customer usage of devices, applications, and services. Your work will transform observations into actionable business intelligence, leading engineering efforts across interconnected capability layers, including Device Engagement Metrics & Insights.

Our mission is to provide trusted observability, customer intelligence, and decision support that helps teams build better customer experiences, accelerate product decisions, and grow the Amazon Devices ecosystem. You will partner with teams across Fire TV, Alexa, E-readers, Tablets, Ring, Blink, Eero, and Amazon to capture device interactions, application usage, setup experiences, and engagement signals that power business reporting, product health, and cross-device insights.

Responsibilities

• Technical Strategy & Execution
  • Own the technical roadmap for device observability infrastructure, provisioning, and lifecycle features across Amazon's devices portfolio
  • Design and implement scalable, fault-tolerant provisioning workflows and telemetry pipelines supporting the devices fleet at scale
  • Partner with teams across Fire TV, Tablet, eReaders, Alexa, Ring, and Blink on firmware strategy and instrumentation architecture for collecting device signals
  • Lead incident response, reduce provisioning failures, and improve time-to-production metrics
  • Define and monitor KPIs driving consistency and reliability across a multi-device portfolio
• Cross-Functional Collaboration & Mentorship
  • Partner with Senior SDEs and SDMs to define technical standards and best practices
  • Influence technical direction aligned with broader Devices organization objectives
  • Mentor engineers through code reviews, design guidance, and architecture deep dives
• Operational Excellence & Innovation
  • Drive improvements in CI/CD pipelines, testing frameworks, and deployment automation
  • Champion system reliability, reduce toil, and balance delivery with technical debt reduction
  • Advocate for new technologies and methodologies that raise the engineering bar
• Business Impact & Communication
  • Translate business requirements into technical designs with clear milestones
  • Communicate progress, risks, and trade-offs through written narratives and design documents
  • Build stakeholder trust through consistent, high-quality delivery

A day in the life

You will be the technical leader responsible for service design, development, and operations. You will brainstorm new ideas and work on forward-looking architectures with other Senior Software Engineers. Your responsibilities will include architecting, analyzing, designing, developing, testing, and deploying software features, as well as fixing defects. You will participate in and lead sprint planning and daily scrums, break down technical work, identify blockers, and navigate solutions. Mentoring team members and partnering with managers and technical leaders across the organization will be key to achieving technical consensus. You will also author documents to communicate vision, proposals, and designs.

About the team

The Device Engagement Metrics team serves as the trusted foundation for understanding device experiences and customer behavior. We build and maintain high-quality, business-critical measurement systems that provide product lines—across Fire TV, Tablet, eReaders, Alexa, Ring, and Blink—the signals they need to create seamless experiences. Through a horizontal, privacy-centric approach to data collection and metrics definition, we offer a scalable, consistent framework that enables leaders to evaluate performance, identify opportunities, and make strategic decisions with meaningful comparisons across all device portfolios.

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability, and scaling) of new and existing systems experience
• 1+ years of software development engineer or related occupational experience
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded, or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl
• 1+ years of Object-Oriented Design experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Experience programming with at least one software programming language

Preferred Qualifications

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations
• Bachelor's degree in computer science or equivalent

Pay

USA, CO, Denver - $143,700.00 - $194,400.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line and Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.