Software Customer Support Specialist
Job Description
As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the 'ins and outs' of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred.
Requirements
- Available to work the above-mentioned schedule
- Experience in and ability to thrive in a fast-paced environment
- Available to start immediately
- 3 years experience in customer service or related role
- Experience working in the recreation/hospitality/tourism industry
- Experience working with Software as a Service (SaaS)
- Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Qualifications
- Preferred Qualifications:
Compensation and Benefits
- Anticipated starting base salary: $45k per year
- Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
- Employee camping credit to encourage getting outdoors and experiencing our product!
About the company
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