SoftPro Customer Support Analyst

About SoftPro

SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.

Why Join SoftPro?

• Comprehensive Benefits: Medical, dental, vision, disability, and more
• Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
• Generous Paid Time Off: vacation, holidays, and parental leave
• Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ
• Award-Winning Culture

What are we looking for?

SoftPro is seeking a Customer Solutions Analyst to join our talented and passionate Customer Solutions team. This position can be located in our Raleigh, NC office or as a remote employee. East Coast and Central candidate hours: 8:30am – 5:30pm local time. West Coast and Mountain candidate hours: 10am – 7pm PT and 6am – 3pm PT (every other month).

What will I do as a Customer Solutions Analyst at SoftPro?

• Resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities
• Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software
• Provide a high level of customer service to each customer he/she works with at all times
• Able to handle several priorities and manage knowledge of multiple products and their features
• Additional duties as assigned

What will I need to be successful as a Customer Solutions Analyst at SoftPro?

• Experience with the Real Estate Closing and Title Insurance procedures
• Experience with West Coast Escrow & Closing process experience is a plus
• The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills
• Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry
• Excellent communication, organization, and interpersonal skills
• Strong Problem Solving, troubleshooting, analysis, and testing skills
• Must be familiar/comfortable with working in the Microsoft Windows operating system and applications
• Proficient in typing and math a must!
• 2 years of previous Customer Service experience
• Prior experience with SoftPro is a plus!