Soft Count/Drop Team Member

Position: Soft Count/Drop Team Member | Status: Full time | Reports To: Soft Count Supervisor/Cage Manager | Opens: 9/23/2026 | Closes: 9/29/2026

About the role

The Soft-Count/Drop Team Member is responsible for swapping bill acceptor boxes, counting and recording of all currency, coin, vouchers, table game drops, as well as vending machine drops, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.

Responsibilities

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments' Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent customer service.
• Maintain a positive and productive attitude with customers as well as fellow team members.
• Ensures the integrity of all Soft Count transactions.
• The soft count/drop team member must be proactive and identify problems, solutions, and concerns. Follow through with your supervisor.
• Reconciles gaming revenue.
• Counting and recording of all currency, coin, Table Games drops, bill acceptors, and vending machine drops.
• Dropping and storing the vouchers from Player Terminals.
• Prepares various reports, including stiff sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the Master Summary; forwards all information to appropriate individual(s).
• Maintains all records, reports and other required paperwork in the Soft Count Department.
• Respons