SOCRATES System Administrator

About the role

Reporting to the Director of Special Programs, the SOCRATES System Administrator position supports the U.S. Special Operations Command (USSOCOM) SOF AT&L PEO-C4 to provide SOCRATES System Administration, networking, and desktop surge support to the SOCRATES PMO, USSOCOM HQ, Components, and TSOC’s J6 and J2 organizations, both CONUS and OCONUS.

Responsibilities

• Support SOCRATES PMO, HQ J63, Components and TSOCs in critical workstation replacements, mandatory Win 11 transition, evolutionary technology insertions, network/systems integrations, expansion efforts, 2-Factor Authentication integration, troubleshooting, coordinating site visits, and Unified Communications (desktop voice and VTC) migration with Jabber
• Perform routine maintenance on desktop IT infrastructure
• Work on help desk tickets at levels 1, 2, and 3, ranging from user problems and setups to complete system and network integrations
• Design and install network segments, Local Area Networks, and network connections and cabling
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
• Test and configure software and maintain and repair hardware and peripheral devices
• Perform troubleshooting and repairs for all IT-related issues, for CONUS and OCONUS Users
• Provide potential Contingency Operations Support resulting in personnel working overtime, deploying, and/or working various shifts (i.e., 12 hours on and 12 hours off or 7 days on and 7 days off)

Education & Experience Requirements

• IT related degree preferred
• Over 3 years of work-related experience with DoD customers

Certifications

• Mandatory: Security+
• Desired: A+, Network+, Microsoft or Cisco Certified Network Associate

Must possess a Top-Secret clearance with SCI eligibility.

Knowledge, Skills & Abilities

• Ability to communicate with people with various levels of technical knowledge
• Diagnostic and problem-solving skills to troubleshoot problems and find solutions
• Proficiency in IT Desktop computers, software and database systems
• Proven experience as network technician or relevant position
• Outstanding diagnostic, problem-solving and analytical skills
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Hands-on experience with common software and hardware
• Dexterity when handling manual repairs and tests
• Excellent oral and written communication and interpersonal skills

Must have a valid US Passport.

Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodations. Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment

Work is regularly performed onsite at MacDill AFB or other DoD installations in a combination of office and conference settings and routinely uses standard office equipment.

Schedule

Standard Hours of Operations: 8:00 AM – 4:30 PM Eastern Time, Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings.

Telework: Shall be permitted as allowed by the Government on a case-by-case basis for the convenience of the government to meet mission requirements of the Government.

Travel

50%–75% travel