Social Worker Program Coordinator- Behavioral Health Interdisciplinary Program

About the role

The Social Worker is assigned as a Behavioral Health Interdisciplinary Program (BHIP) Program Coordinator for the Mental Health Service (MHS) within the VA Eastern Colorado Health Care System. The incumbent provides oversight of BHIP teams to ensure delivery of recovery-oriented mental health services for Veteran patients & their families. Serves as a Team Lead for all interdisciplinary members of their assigned BHIP team(s) & as the direct supervisor for some members of the BHIP team(s).

Responsibilities

• Assists in planning, establishing, and implementing policies and procedures, developing individual or group goals and objectives, as well as monitoring, operating, evaluating, coordinating, and overseeing the multidisciplinary staff of their assigned BHIP team(s).
• Maintains administrative supervisory responsibility of all direct reports and Team Lead responsibility of all other members of their BHIP team(s).
• Oversees the implementation of BHIP services, including ensuring that appropriate processes/procedures are followed, Veteran care needs are addressed, and Veteran complaints are addressed.
• Identifies procedural issues related to BHIP treatment and care coordination and works toward process improvement in coordination with the other BHIP Program Coordinators, Program Managers and the Section Chief.
• Ensures the multidisciplinary staff under their supervision are aware of and adhere to all current directives and handbooks of the Veterans Affairs Administration, meet current applicable Joint Commission standards, state licensure standards, and VA-OIG oversight requirements.
• Oversees and/or ensures that appropriate processes are identified and followed related to BHIP sub-programs, such as psychological testing and groups. Develops and maintains high-quality team functioning and processes while meeting all Environment of Care and programmatic requirements.
• Works closely with the Primary Mental Health Section Chief, Mental Health Service leadership, other Mental Health program leadership, and other services through the VA Eastern Colorado Health Care System.
• Fosters a cohesive interdisciplinary team environment. Oversees quality control issues and performance measures in collaboration with the Primary Mental Health Section Chief and throughout VA ECHCS. Assists the Section Chief in overseeing compliance with the successful execution of Mental Health Performance Measures, SAIL, workload, VERA capture, Veteran patient satisfaction, and quality assurance.
• Utilizes the service recovery model with Veteran patients who express dissatisfaction or concerns regarding their mental health care as requested; provides consultation for all mental health clinicians regarding the clinical care of complex cases.
• Provides overarching supervision, including annual performance ratings, for direct report employees, including Psychologists, Social Workers, and Licensed Professional Mental Health Counselors (LPMHC).
• Provides Team Lead oversight of all members of the BHIP team(s), including non-direct report staff, such as Psychiatrists, Nurse Practitioners, Physician Assistants, Clinical Pharmacists, Nurses, and Peer Support Specialists.
• Clearly communicates established guidelines and performance expectations for staff through the formal employee performance management system.
• Develops functional statements and performance standards.
• Observes workers' performance, demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance. Identifies training needs of employees and arranges training as appropriate.
• Works to resolve informal complaints and grievances; develops work improvement plans recommending personnel actions as necessary.

Qualifications

• One year of experience equivalent to the GS-12 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidates may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.
• Licensure/Certification: Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure.
• Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all of the following KSAs.