Social Worker LSW

About the role

At Complete Care at Maple Grove, we believe that clinical health is only one piece of the puzzle; emotional and psychosocial wellness is what truly allows our residents to thrive. As our Social Services Director, you are the heartbeat of resident advocacy in the Madison community. We are looking for a licensed professional who doesn't just "process" cases but builds meaningful bridges between residents, families, and the healthcare team.

Strategic Leadership

• Key member of the leadership team, directly influencing facility culture and resident rights.
• Build your legacy within an established, highly successful organization that treats "family" as a verb, not a noun.
• Work in a vibrant, supportive environment where your clinical growth is a top priority for administration.

Robust Benefits

• Competitive salary
• Comprehensive health/dental/vision plans
• Generous PTO structure to support your own mental wellness

Strategic Responsibilities

Advocacy & Clinical Excellence

As the Social Services Director, you serve as the primary navigator for the resident’s journey, ensuring their voice is the loudest in the room:

• Holistic Clinical Assessment: Lead the identification of psychosocial, mental, and emotional needs. Move beyond the "Social History" to create a deep, narrative understanding of each resident's life and goals.
• Interdisciplinary Synthesis (MDS): Direct the Social Services portion of the MDS process, ensuring that psychosocial data is accurately captured to drive holistic, person-centered care plans.
• Proactive Discharge Navigation: Orchestrate complex transitions of care. Serve as the master liaison between the facility and community resources, ensuring every resident has a "fail-safe" plan for their next chapter.
• Rights & Dignity Stewardship: Act as the facility’s lead advocate for resident autonomy. Educate staff and families on resident rights, dignity, and self-determination, serving as a bulwark against neglect or exploitation.
• Crisis Intervention & Counseling: Provide expert emotional support and therapeutic communication for residents and families navigating the complexities of long-term care, cognitive decline, or end-of-life transitions.
• Regulatory Compliance: Ensure all documentation meets or exceeds stringent state and federal standards, maintaining an "audit-ready" department at all times.
• Community Networking: Cultivate relationships with Madison-area hospitals, VAs, and home health agencies to streamline resident support systems.

Professional Qualifications

• Education: Bachelor’s Degree in Social Work (BSW) is required.
• Licensure: Must hold an active, unencumbered LSW (Licensed Social Worker) or CSW (Certified Social Worker) license in the State of Wisconsin.
• Experience: 2+ years in a Long-Term Care (LTC) or Skilled Nursing Facility (SNF) is highly preferred. Understanding of the Wisconsin healthcare landscape is essential.
• Technical Savvy: High proficiency in Electronic Health Records (EHR) and a solid grasp of MDS 3.0 requirements.
• Soft Skills: Exceptional emotional intelligence (EQ) and the ability to mediate complex family dynamics with grace and professionalism.